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List threads ordered by recency with advanced filtering

Create a new active thread with a prospect

Find a thread by account link ID and external identifier (platform ID or external ID)

Find all threads for a prospect by their exact platform username. Returns threads across all account links.

Get details of a specific thread

Mark a thread done or change assignee

Soft delete a thread

Sends a typing indicator to the external party in the thread. Only supported for X Chat (encrypted) threads.

Update settings for a specific thread

List messages in a thread with pagination support

Send a message in a thread

Edit a message in a thread. Only works for X Chat (encrypted DM) threads.

Delete a message in a thread. Only works for X Chat (encrypted DM) threads.

Get the edit history and deletion status of a message. Returns all versions of the message content over time.

Add a reaction to a message. Only works for non-sandbox threads.

Remove a reaction from a message. Only works for non-sandbox threads.

Send a message without knowing the thread ID ahead of time. Automatically creates a thread if needed.

List all account links for the team

List all members of the team

Get details of a specific member

Get details of a specific prospect

Update context of a specific prospect

Find an Inbox prospect by platform ID. Note that not all of Twitter is included here. A separate search API will be available for profiles not in our CRM later.

List all tags in the team

Create a new tag for organizing threads and prospects

Get details of a specific tag

Update a tag's name or color

Delete a tag. This will remove the tag from all threads and prospects.

Get a list of predefined colors that can be used when creating or updating tags

List all statuses in the team

Create a new status to track leads through your sales pipeline

Get details of a specific status

Update a status's name or color

Delete a status. This will remove the status from all threads.

Get a list of predefined colors that can be used when creating or updating statuses

Get a list of predefined colors that can be used when creating or updating tags or statuses

List webhook events for replay. Events are stored for 7 days.