Freshservice and Mattermost integration

Build your own Freshservice and Mattermost integration

Create custom Freshservice and Mattermost workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

How to connect Freshservice and Mattermost

Step 1: Add the first step
Step 2: Add Freshservice and Mattermost nodes
Step 3: Connect Freshservice and Mattermost
Step 4: Run workflow

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Freshservice supported actions

Create

Create an agent

Delete

Delete an agent

Get

Retrieve an agent

Get Many

Retrieve many agents

Update

Update an agent

Create

Create an agent group

Delete

Delete an agent group

Get

Retrieve an agent group

Get Many

Retrieve many agent groups

Update

Update an agent group

Get

Retrieve an agent role

Get Many

Retrieve many agent roles

Create

Create an announcement

Delete

Delete an announcement

Get

Retrieve an announcement

Get Many

Retrieve many announcements

Update

Update an announcement

Create

Create an asset type

Delete

Delete an asset type

Get

Retrieve an asset type

Get Many

Retrieve many asset types

Update

Update an asset type

Create

Create a change

Delete

Delete a change

Get

Retrieve a change

Get Many

Retrieve many changes

Update

Update a change

Create

Create a department

Delete

Delete a department

Get

Retrieve a department

Get Many

Retrieve many departments

Update

Update a department

Create

Create a location

Delete

Delete a location

Get

Retrieve a location

Get Many

Retrieve many locations

Update

Update a location

Create

Create a problem

Delete

Delete a problem

Get

Retrieve a problem

Get Many

Retrieve many problems

Update

Update a problem

Create

Create a product

Delete

Delete a product

Get

Retrieve a product

Get Many

Retrieve many products

Update

Update a product

Create

Create a release

Delete

Delete a release

Get

Retrieve a release

Get Many

Retrieve many releases

Update

Update a release

Create

Create a requester

Delete

Delete a requester

Get

Retrieve a requester

Get Many

Retrieve many requesters

Update

Update a requester

Create

Create a requester group

Delete

Delete a requester group

Get

Retrieve a requester group

Get Many

Retrieve many requester groups

Update

Update a requester group

Create

Create a software application

Delete

Delete a software application

Get

Retrieve a software application

Get Many

Retrieve many software applications

Update

Update a software application

Create

Create a ticket

Delete

Delete a ticket

Get

Retrieve a ticket

Get Many

Retrieve many tickets

Update

Update a ticket

Mattermost supported actions

Channel
Message
Reaction
User

Add User

Add a user to a channel

Create

Create a new channel

Delete

Soft delete a channel

Member

Get a page of members for a channel

Restore

Restores a soft deleted channel

Search

Search for a channel

Statistics

Get statistics for a channel

Delete

Soft delete a post, by marking the post as deleted in the database

Post

Post a message into a channel

Post Ephemeral

Post an ephemeral message into a channel

Create

Add a reaction to a post

Delete

Remove a reaction from a post

Get Many

Get many reactions to one or more posts

Create

Create a new user

Deactive

Deactivates the user and revokes all its sessions by archiving its user object

Get By Email

Get a user by email

Get By ID

Get a user by ID

Get Many

Retrieve many users

Invite

Invite user to team