ServiceNow and Trengo integration

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How to connect ServiceNow and Trengo

Build your own ServiceNow and Trengo integration

Create custom ServiceNow and Trengo workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

ServiceNow supported actions

Upload	Upload an attachment to a specific table record
Delete	Delete an attachment
Get	Get an attachment
Get Many	Get many attachments on a table

Get Many

Get Many

Get Many

Get Many

Create
Delete
Get
Get Many
Update

Create
Delete
Get
Get Many
Update

Create
Delete
Get
Get Many
Update

Get Many

Get Many

Supported API Endpoints for Trengo

GET	List all tickets	Retrieve a list of all tickets. `/reference/list-all-tickets`
POST	Create a ticket	Create a new ticket in the system. `/reference/create-a-ticket`
POST	Assign a ticket	Assign an existing ticket to a user. `/reference/assign-a-ticket`
POST	Close a ticket	Close an existing ticket. `/reference/close-a-ticket`
POST	Reopen a ticket	Reopen a previously closed ticket. `/reference/reopen-a-ticket`
GET	List all messages	Retrieve a list of all messages associated with tickets. `/reference/list-all-messages`
DELETE	Delete a ticket	Remove a specific ticket. `/reference/delete-a-ticket`
GET	List all tickets	Retrieve a list of all tickets. `/api/v2/tickets`
POST	Assign ticket	Assign a ticket to a user. `/api/v2/tickets/assign`
POST	Close ticket	Close an existing ticket. `/api/v2/tickets/close`
POST	Reopen ticket	Reopen a previously closed ticket. `/api/v2/tickets/reopen`
DELETE	Delete ticket	Delete a specific ticket. `/api/v2/tickets/{ticketId}`

GET	List contacts	Retrieve a list of all contacts. `/reference/as`
POST	Create a contact	Create a new contact in the system. `/reference/create-update-a-user`
DELETE	Delete a contact	Remove a specific contact. `/reference/delete-a-user`
GET	List contacts	Retrieve a list of all contacts. `/api/v2/contacts`

POST	Create a profile	Create a new profile in the system. `/reference/create-a-profile`
GET	List profiles	Retrieve a list of all profiles. `/reference/list-contacts`
GET	List profiles	Retrieve a list of all profiles. `/api/v2/profiles`

POST	Import text message	Import a text message into the system. `/reference/import-message`

GET	List all voip calls	Retrieve a list of all VoIP calls made. `/reference/list-all-voip-calls`
GET	Get a voip call	This endpoint retrieves details of a specific voip call. `/reference/get-a-voip-call`

GET	List all help centers	Retrieve a list of all help centers available. `/reference/list-all-help-centers`
POST	Create a help center	This endpoint creates a new help center. `/reference/create-a-help-center`

GET	List all quick replies	Retrieve a list of all quick replies created. `/reference/list-all-quick-replies`
POST	Create a quick reply	This endpoint creates a new quick reply. `/reference/create-a-quick-reply`

GET	List all labels	Retrieve a list of all labels. `/reference/list-all-labels`
POST	Create a label	Create a new label. `/reference/create-a-label`
DELETE	Delete a label	Remove a specific label. `/reference/delete-a-label`

GET	List all users	Retrieve a list of all users. `/reference/list-all-users`
POST	Create a user	This endpoint creates a new user. `/reference/create-a-team`

POST	Create a category	This endpoint creates a new category. `/reference/create-a-category`
GET	Get category	Retrieve a specific category. `/reference/get-a-category`
PUT	Update category	Update an existing category. `/reference/update-a-category`

POST	Create an article	This endpoint creates a new article. `/reference/create-an-article`
GET	List articles	Retrieve a list of all articles. `/reference/list-all-articles`
GET	Get article	Retrieve a specific article. `/reference/get-an-article`
PUT	Update article	Update an existing article. `/reference/update-an-article`

POST	Create a custom field	This endpoint creates a new custom field. `/reference/create-a-custom-field`

POST	Create a webhook	This endpoint creates a new webhook. `/reference/create-a-webhook`
GET	List all webhooks	Retrieve a list of all webhooks set up in the system. `/reference/list-all-webhooks`

POST	Create a ticket result	This endpoint creates a new ticket result. `/reference/create-a-ticket-result`

POST	Create a contact group	This endpoint creates a new contact group. `/reference/create-a-contact-group`

POST	Create a team	This endpoint creates a new team. `/reference/create-a-team-1`

POST	Send a message	This endpoint sends a message. `/reference/send-a-message-1`

GET	List all help centers	Retrieve a list of all help centers. `/api/v2/help-centers`
GET	Get help center	Retrieve a specific help center. `/reference/get-a-help-center`
PUT	Update help center	Update an existing help center. `/reference/update-a-help-center`

GET	List blocks	Retrieve a list of all blocks. `/reference/list-all-blocks`
GET	Get block	Retrieve a specific block. `/reference/get-a-block`
POST	Create block	Create a new block. `/reference/create-a-block`

POST	Create section	Create a new section. `/reference/create-a-section`
PUT	Update section	Update an existing section. `/reference/update-a-section`

To set up Trengo integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to Trengo to query the data you need using the API endpoint URLs you provide.

See the example here

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Trengo official documentation to get a full list of all API endpoints and verify the scraped ones!

View workfloworExplore 10,000+ other templates here

ServiceNow and Trengo integration details

ServiceNow

ServiceNow is an end-to-end enterprise service management solution that is both intuitive and simple to implement and utilize. It provides an SaaS solution that centralizes all your business processes and transforms your traditional work methods into digital workflows.

Related categories

Trengo

Trengo is a platform that combines multiple communication channels into one unified inbox. It helps businesses manage their customer interactions more efficiently, allowing them to provide quick and seamless support across channels like email, social media, chat, and phone calls.

Related categories

Communication

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ServiceNow and Trengo integration

How to connect ServiceNow and Trengo

Create a new workflow and add the first step

Build your own ServiceNow and Trengo integration

ServiceNow supported actions

Supported API Endpoints for Trengo