Zammad and Salesforce integration

Save yourself the work of writing custom integrations for Zammad and Salesforce and use n8n instead. Build adaptable and scalable Communication, and Sales workflows that work with your technology stack. All within a building experience you will love.

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How to connect Zammad and Salesforce

Step 1: Create a new workflow
Step 2: Add and configure nodes
Step 3: Connect
Step 4: Customize and extend your integration
Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Zammad and Salesforce integration: Create a new workflow and add the first step

Step 2: Add and configure Zammad and Salesforce nodes

You can find Zammad and Salesforce in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Zammad and Salesforce nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Zammad and Salesforce integration: Add and configure Zammad and Salesforce nodes

Step 3: Connect Zammad and Salesforce

A connection establishes a link between Zammad and Salesforce (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Zammad and Salesforce integration: Connect Zammad and Salesforce

Step 4: Customize and extend your Zammad and Salesforce integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Zammad and Salesforce with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Zammad and Salesforce integration: Customize and extend your Zammad and Salesforce integration

Step 5: Test and activate your Zammad and Salesforce workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Zammad to Salesforce or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Zammad and Salesforce integration: Test and activate your Zammad and Salesforce workflow

Build your own Zammad and Salesforce integration

Create custom Zammad and Salesforce workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Zammad supported actions

Group
Organization
Ticket
User

Create

Create a group

Delete

Delete a group

Get

Retrieve a group

Get Many

Get many groups

Update

Update a group

Create

Create an organization

Delete

Delete an organization

Get

Retrieve an organization

Get Many

Retrieve many organizations

Update

Update an organization

Create

Create a ticket

Delete

Delete a ticket

Get

Retrieve a ticket

Get Many

Retrieve many tickets

Create

Create a user

Delete

Delete a user

Get

Retrieve a user

Get Many

Retrieve many users

Get Self

Retrieve currently logged-in user

Update

Update a user

Salesforce supported actions

Add Note

Add note to an account

Create

Create an account

Create or Update

Create a new account, or update the current one if it already exists (upsert)

Delete

Delete an account

Get

Get an account

Get Many

Get many accounts

Get Summary

Returns an overview of account's metadata

Update

Update an account

Create

Create a attachment

Delete

Delete a attachment

Get

Get a attachment

Get Many

Get many attachments

Get Summary

Returns an overview of attachment's metadata

Update

Update a attachment

Add Comment

Add a comment to a case

Create

Create a case

Delete

Delete a case

Get

Get a case

Get Many

Get many cases

Get Summary

Returns an overview of case's metadata

Update

Update a case

Add Contact To Campaign

Add contact to a campaign

Add Note

Add note to a contact

Create

Create a contact

Create or Update

Create a new contact, or update the current one if it already exists (upsert)

Delete

Delete a contact

Get

Get a contact

Get Many

Get many contacts

Get Summary

Returns an overview of contact's metadata

Update

Update a contact

Create

Create a custom object record

Create or Update

Create a new record, or update the current one if it already exists (upsert)

Delete

Delete a custom object record

Get

Get a custom object record

Get Many

Get many custom object records

Update

Update a custom object record

Upload

Upload a document

Get Many

Get many flows

Invoke

Invoke a flow

Add Lead To Campaign

Add lead to a campaign

Add Note

Add note to a lead

Create

Create a lead

Create or Update

Create a new lead, or update the current one if it already exists (upsert)

Delete

Delete a lead

Get

Get a lead

Get Many

Get many leads

Get Summary

Returns an overview of Lead's metadata

Update

Update a lead

Add Note

Add note to an opportunity

Create

Create an opportunity

Create or Update

Create a new opportunity, or update the current one if it already exists (upsert)

Delete

Delete an opportunity

Get

Get an opportunity

Get Many

Get many opportunities

Get Summary

Returns an overview of opportunity's metadata

Update

Update an opportunity

Query

Execute a SOQL query that returns all the results in a single response

Create

Create a task

Delete

Delete a task

Get

Get a task

Get Many

Get many tasks

Get Summary

Returns an overview of task's metadata

Update

Update a task

Get

Get a user

Get Many

Get many users

Zammad and Salesforce integration details

Zammad is an intuitive, quick, and easy open-source helpdesk system that lets you manage all of your company's communication channels from within the same platform. Connect all your communication channels, easily grant user rights, and receive helpful reporting. Have everything under control and your customers under your spell.

Zammad node docs + examples

Zammad credential docs

See Zammad integrations

Related categories

Communication

Salesforce is one of the best cloud-based CRM (Customer Relationship Management) platform. It is an integrated CRM that provides a single shared view of each customer for all the departments within an organization, such as Marketing, Sales, Commerce, and Service.

Salesforce node docs + examples

Salesforce credential docs

See Salesforce integrations

Related categories

Sales

Communication

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Other integrations with Salesforce

Zammad and Salesforce integration tutorials

Sales
Tutorial

How to easily automate your Salesforce data import

Salesforce and other CRMs are built around the data they are being fed. This begs the question, where do we get this data from? Before switching to a CRM, it is common for organizations to have data pipelines of leads and customers stored in extant sources like spreadsheets and ERPs. These sources could store data that range from hundreds to billions. Thus, it is imperative that we explore some of the most efficient and effective ways to import data into Salesforce. And this is the crux of thi