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Send Shopify AI order confirmations with Claude Sonnet and Gmail

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Created by: Swapnil Mandloi || swapnil-mandloi
Swapnil Mandloi

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Last update 3 days ago

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Quick overview

This workflow triggers on new Shopify orders, uses Anthropic Claude to generate a personalized HTML order confirmation with one relevant upsell suggestion, then emails the customer via Gmail and logs the order details and upsell note to an n8n Data Table.

How it works

  1. Triggers when Shopify creates a new order.
  2. Extracts and normalizes key order fields like order number, customer name, email, total, and line items.
  3. Sends the normalized order details to Anthropic Claude to generate a JSON response containing an email subject, an HTML confirmation message, and an internal upsell note.
  4. Combines the AI-generated content with the original order fields and adds a timestamp for logging.
  5. Logs the order details and upsell note to an n8n Data Table.
  6. Sends the generated confirmation email to the customer using Gmail.

Setup

  1. Connect your Shopify access token credentials and ensure the workflow can register the orders/create webhook in your Shopify store.
  2. Add an Anthropic credential for Claude and adjust the prompt or temperature if you want a different tone.
  3. Connect a Gmail OAuth2 credential and confirm the sender mailbox you want to use for customer confirmations.
  4. Create or select an n8n Data Table named order_log (or update the Data Table reference) to store order_number, customer_name, email, total, items, upsell_note, and logged_at.

Requirements

  • n8n instance with the Data Table feature enabled
  • Shopify store + Access Token (the trigger registers the webhook automatically)
  • Anthropic API key (Claude)
  • Gmail account connected via OAuth2

Customization

  • Add branches for orders/cancelled, refunds/create, or orders/fulfilled to cover the full order lifecycle
  • Route high-value orders into a VIP flow (handwritten note, priority packing)
  • Tie the AI upsell to a real discount code or a "frequently bought together" list
  • Deliver confirmations via Klaviyo/Brevo, or push order data to a warehouse/CRM
  • Feed the order table into a dashboard to track which upsells convert

Additional info

App-event trigger: Shopify fires the workflow the moment an order is created.
Claude confirms the real cart and total, then makes ONE genuinely relevant product suggestion — no pushy discounts, no fake scarcity and never invents shipping dates or tracking numbers.
Fits any Shopify merchant across every product category.