Entrust customer service to AI using n8n and Kommo!
Using this workflow, you can make the AI agent answer customer questions for your managers.
See how it works in the video.
Advantages of integration
Works with any message channel that is connected to Kommo (telegram, whatsapp, facebook)
Understands voice and text messages
You can stop for a specific transaction or contact if you need a person's help.
It is possible to supplement the AI agent with additional tools to suit your needs
Where it can be useful
In customer support
In the qualification of clients
When invoicing
How it works
Any incoming message to the Kommo chats is sent by the webhook to n8n
n8n processes the webhook according to the specified logic
n8n sends a reply message to the Kommo chat
Installation Steps
Install workflow
Follow the instructions to connect the kommo to the n8n
Set up Credentials for OpenAI
Fill in the Credentials as shown in the workflow notes