Fluent Support and Microsoft Teams Admin integration

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How to connect Fluent Support and Microsoft Teams Admin

Build your own Fluent Support and Microsoft Teams Admin integration

Create custom Fluent Support and Microsoft Teams Admin workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Supported API Endpoints for Fluent Support

GET	List tickets	Retrieves all tickets available in the system. `/wp-json/fluent-support/v2/tickets`
GET	Get ticket	Fetches a specific ticket by its ID. `/wp-json/fluent-support/v2/tickets/{id}`
POST	Create ticket	Creates a new ticket by the customer. `/wp-json/fluent-support/v2/tickets/customer`
POST	Reply to ticket	Submits a reply to an existing ticket as an agent. `/wp-json/fluent-support/v2/tickets/{id}/reply`
PUT	Update reply	Updates a reply to a specific ticket. `/wp-json/fluent-support/v2/tickets/{id}/reply/{reply_id}`
GET	Get ticket	Retrieve a specific ticket by Ticket ID. `/wp-json/fluent-support/v2/ticket/<ID>`
POST	Create ticket	Create a new Ticket using agent. `/wp-json/fluent-crm/v2/tickets`
POST	Create ticket	This endpoint creates a new ticket. `/wp-json/fluent-support/v2/customer-portal/tickets`
POST	Reply to ticket	This endpoint adds a reply to a ticket. `/wp-json/fluent-support/v2/tickets/<ticket_id>/responses`
PUT	Update reply	This endpoint updates a specific reply for a ticket. `/wp-json/fluent-support/v2/tickets/<ticket_id>/responses/<response_id>`
POST	Delete ticket(s)	This endpoint deletes one or more tickets. `/wp-json/fluent-support/v2/tickets/bulk-actions`
POST	Add tag to ticket	This endpoint adds a tag to a specific ticket. `/wp-json/fluent-support/v2/tickets/<ticket_id>/tags?tag_id=<tag_id>`
DELETE	Remove tag from ticket	This endpoint removes a tag from a specific ticket. `/wp-json/fluent-support/v2/tickets/<ticket_id>/tags/<tag_id>`
PUT	Update ticket properties	This endpoint updates properties associated with the ticket. `/wp-json/fluent-support/v2/tickets/<ticket_id>/property`

GET	List customers	Retrieves a list of all customers. `/wp-json/fluent-support/v2/customers`
GET	Get customer	Fetches details of a specific customer by ID. `/wp-json/fluent-support/v2/customers/{id}`
GET	List customers	This endpoint gets all customers. `/wp-json/fluent-support/v2/customers?per_page=10&page=1&search=&status=all`
GET	Get specific customer	This endpoint retrieves a specific customer. `/wp-json/fluent-support/v2/customers/83?with[]=widgets&with[]=tickets&with[]=fluentcrm_profile`
GET	Get customer	This endpoint retrieves a specific customer by customer ID. `/wp-json/fluent-support/v2/customers/<customer_id>`

GET	Get overall reports	Retrieves overall reports based on tickets. `/wp-json/fluent-support/v2/reports/overall`
GET	Get overall reports	This endpoint returns overall reports. `/wp-json/fluent-support/v2/reports`
GET	Get ticket stats	This endpoint returns ticket growth statistics. `/wp-json/fluent-support/v2/reports/tickets-growth`
GET	Get Ticket Resolve Stats	This endpoint will return closed tickets. `/wp-json/fluent-support/v2/reports/tickets-resolve-growth`
GET	Get Ticket Response Growth	This endpoint will return the stats of total replies by agents. `/wp-json/fluent-support/v2/reports/response-growth`
GET	Get Agents Summary	This endpoint will returns total summary of agents. `/wp-json/fluent-support/v2/reports/agents-summary`

GET	List saved replies	Retrieves all saved replies. `/wp-json/fluent-support/v2/saved-replies`

GET	Get user overall stats	This endpoint will return user's personal overall stats `/wp-json/fluent-support/v2/my-reports`
GET	Get ticket resolve stats	This endpoint returns total ticket closed by user. `/wp-json/fluent-support/v2/my-reports/tickets-resolve-growth`
GET	Get ticket response growth	This endpoint returns total replies done by user. `/wp-json/fluent-support/v2/my-reports/response-growth`
GET	Get user summary	This endpoint returns total summary of the current agent. `/wp-json/fluent-support/v2/my-reports/my-summary`

GET	Get specific saved reply	This endpoint returns a specific saved reply. `/wp-json/fluent-support/v2/saved-replies/<reply_id>`

GET	List activities	This endpoint returns all activities. `/wp-json/fluent-support/v2/activity-logger`
GET	Get activity settings	This endpoint returns activity settings. `/wp-json/fluent-support/v2/activity-logger/settings`

GET	List mailboxes	This endpoint returns all mailboxes. `/wp-json/fluent-support/v2/mailboxes`
GET	Get mailbox	This endpoint returns a specific mailbox. `/wp-json/fluent-support/v2/mailboxes/<mailbox_id>`
GET	Get mailbox email configs	This endpoint returns mailbox email configs in JSON structure. `/wp-json/fluent-support/v2/mailboxes/<mailbox_id>/email_configs`

To set up Fluent Support integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to Fluent Support to query the data you need using the API endpoint URLs you provide.

See the example here

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!

View workfloworExplore 800+ other templates here

Supported API Endpoints for Microsoft Teams Admin

POST	Create team	Allows you to create a new team in Microsoft Teams. `/v1.0/teams`
GET	List teams	Retrieves a list of all teams that the user is a member of. `/v1.0/me/joinedTeams`
DELETE	Remove member	Remove a member from a team. `/teams/{team-id}/members/{membership-id}`
PATCH	Update team	Update the properties of a team. `/teams/{team-id}`

POST	Create channel	Allows you to create a new channel in an existing team. `/v1.0/teams/{team-id}/channels`

POST	Send chatMessage	Allows you to send a chat message to a chat thread. `/v1.0/chats/{chat-id}/messages`

POST	Create workforce integration	Allows you to create an integration for workforce management. `/v1.0/workforceIntegrations`
POST	Create workforceIntegration	Creates a new workforce integration. `/en-us/graph/api/workforceintegration-post?view=graph-rest-1.0`

POST	Create teamworkTag	Allows you to create a new teamwork tag. `/v1.0/teamworkTags`

POST	Create onlineMeeting	Allows you to create a new online meeting. `/v1.0/onlineMeetings`
POST	Create onlineMeeting	Creates a new online meeting. `/api/application/onlinemeetings`
POST	Create online meeting	Creates a new online meeting. `/en-us/graph/api/application-post-onlinemeetings?view=graph-rest-1.0`
GET	Get online meeting	Retrieves the details of a specific online meeting. `/en-us/graph/api/onlinemeeting-get?view=graph-rest-1.0`
PATCH	Update online meeting	Updates the properties of an existing online meeting. `/en-us/graph/api/onlinemeeting-update?view=graph-rest-1.0`
DELETE	Delete online meeting	Deletes a specific online meeting. `/en-us/graph/api/onlinemeeting-delete?view=graph-rest-1.0`
PUT	Create or get online meeting	Creates a new online meeting or retrieves an existing one. `/en-us/graph/api/onlinemeeting-createorget?view=graph-rest-1.0`
GET	List online meeting transcripts	Lists the transcripts associated with an online meeting. `/en-us/graph/api/onlinemeeting-list-transcripts?view=graph-rest-1.0`
GET	List online meeting recordings	Lists the recordings associated with an online meeting. `/en-us/graph/api/onlinemeeting-list-recordings?view=graph-rest-1.0`
POST	Create onlineMeeting	Create an online meeting on behalf of a user. `/me/onlineMeetings`
POST	Create onlineMeeting	Create an online meeting on behalf of a user. `/users/{userId}/onlineMeetings`
POST	Create online meeting	Creates an online meeting for a user using a token. `/v1.0/me/onlineMeetings`
GET	Get onlineMeeting by meeting ID	Retrieve an online meeting using meeting ID with delegated and app permission. `/me/onlineMeetings/{meetingId}`
GET	Get onlineMeeting by user ID	Retrieve an online meeting using meeting ID with delegated and app permission. `/users/{userId}/onlineMeetings/{meetingId}`
GET	Get onlineMeeting by videoTeleconferenceId	Retrieve an online meeting using videoTeleconferenceId with app permission. `/communications/onlineMeetings/?$filter=VideoTeleconferenceId%20eq%20'{videoTeleconferenceId}'`
GET	Get onlineMeeting by joinWebUrl	Retrieve an online meeting using joinWebUrl with delegated and app permission. `/me/onlineMeetings?$filter=JoinWebUrl%20eq%20'{joinWebUrl}'`
GET	Get onlineMeeting by user ID using joinWebUrl	Retrieve an online meeting using joinWebUrl with delegated and app permission. `/users/{userId}/onlineMeetings?$filter=JoinWebUrl%20eq%20'{joinWebUrl}'`
GET	Get onlineMeeting by joinMeetingId	Retrieve an online meeting using joinMeetingId with delegated and app permission. `/me/onlineMeetings?$filter=joinMeetingIdSettings/joinMeetingId%20eq%20'{joinMeetingId}'`
GET	Get onlineMeeting by user ID using joinMeetingId	Retrieve an online meeting using joinMeetingId with delegated and app permission. `/users/{userId}/onlineMeetings?$filter=joinMeetingIdSettings/joinMeetingId%20eq%20'{joinMeetingId}'`
GET	Get attendee report by meeting ID (deprecated)	Retrieve the attendee report of a Teams live event using meeting ID with delegated and app permission. `/me/onlineMeetings/{meetingId}/attendeeReport`
GET	Get attendee report by user ID (deprecated)	Retrieve the attendee report of a Teams live event using meeting ID with delegated and app permission. `/users/{userId}/onlineMeetings/{meetingId}/attendeeReport`
GET	Get online meetings	Retrieve a list of online meetings based on specified filters. `/communications/onlineMeetings/`
GET	Retrieve online meeting	You can retrieve meeting information via meeting ID with either a user or application token. `/v1.0/me/onlineMeetings/MSpkYzE3Njc0Yy04MWQ5LTRhZGItYmZiMi04ZdFpHRTNaR1F6WGhyZWFkLnYy`
GET	Get online meeting	Retrieves an online meeting by its ID. `/v1.0/users/dc17674c-81d9-4adb-bfb2-8f6a442e4622/onlineMeetings/MSpkYzE3Njc0Yy04MWQ5LTRhZGItYmZiMi04ZdFpHRTNaR1F6WGhyZWFkLnYy`
GET	List online meetings	Lists online meetings for the logged-in user based on the JoinWebUrl filter. `https://graph.microsoft.com/v1.0/me/onlineMeetings?$filter=JoinWebUrl eq 'https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_MGQ4MDQyNTEtNTQ2NS00YjQxLTlkM2EtZWVkODYxODYzMmY2%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%2522909c6581-5130-43e9-88f3-fcb3582cde37%2522%252c%2522Oid%2522%253a%2522dc17674c-81d9-4adb-bfb2-8f6a442e4622%2522%257d'`
GET	List online meetings	Retrieve a collection of online meetings for a user. `/v1.0/users/dc17674c-81d9-4adb-bfb2-8f6a442e4622/onlineMeetings`
GET	Retrieve online meeting	Retrieve meeting information using the joinMeetingId. `/v1.0/me/onlineMeetings?$filter=joinMeetingIdSettings/joinMeetingId%20eq%20'1234567890'`
GET	List online meetings	Retrieve a list of online meetings for a user with a specific filter. `/v1.0/users/dc17674c-81d9-4adb-bfb2-8f6a442e4622/onlineMeetings?$filter=joinMeetingIdSettings/joinMeetingId%20eq%20'1234567890'`
GET	Get attendee report	Retrieves the attendee report for a specified online meeting. `/v1.0/users/{user-id}/onlineMeetings/{onlineMeeting-id}/attendeeReport`

POST	Create schedule	Creates a new schedule within the scheduling groups. `/en-us/graph/api/schedule-post-schedulinggroups?view=graph-rest-1.0`

POST	Create shift	Creates a new shift within the schedule. `/en-us/graph/api/schedule-post-shifts?view=graph-rest-1.0`

POST	Create timeOff	Creates a new time off entry. `/en-us/graph/api/schedule-post-timesoff?view=graph-rest-1.0`

GET	List learningProviders	Retrieves a list of learning providers. `/en-us/graph/api/employeeexperience-list-learningproviders?view=graph-rest-1.0`

GET	List learningContents	Retrieves a list of learning contents for a specific provider. `/en-us/graph/api/learningprovider-list-learningcontents?view=graph-rest-1.0`

GET	Get user profile	Retrieve the profile of a user. `/en-us/graph/api/user-get?view=graph-rest-1.0`
GET	Get user manager	Get the profile information for a user's manager. `/en-us/graph/api/user-list-manager?view=graph-rest-1.0`
GET	Get user direct reports	Retrieve the IDs of a user's direct reports. `/en-us/graph/api/user-list-directreports?view=graph-rest-1.0`
PATCH	Set automatic replies	Set automatic replies when a user is away from the office. `/en-us/graph/api/user-update-mailboxsettings?view=graph-rest-1.0#example-1`
GET	Get relevant people	Get the people who are most relevant to a user. `/en-us/graph/api/user-list-people?view=graph-rest-1.0`

GET	List user's OneDrive files	Access a user's files on OneDrive. `/en-us/graph/api/driveitem-list-children?view=graph-rest-1.0`

GET	Get user calendar	Access a user's calendar on Exchange Online. `/en-us/graph/api/calendar-get?view=graph-rest-1.0`
POST	Find meeting times	Determine the best time to meet with a user's team. `/en-us/graph/api/user-findmeetingtimes?view=graph-rest-1.0`

POST	Subscribe to calendar changes	Subscribe to and track changes in a user's calendar. `/en-us/graph/api/subscription-post-subscriptions?view=graph-rest-1.0`

GET	Track event changes	Tell the user when they're spending more than 80% of their time in meetings. `/en-us/graph/api/event-delta?view=graph-rest-1.0`

GET	List user tasks	Find the tasks assigned to a user in Planner. `/en-us/graph/api/planneruser-list-tasks?view=graph-rest-1.0`

POST	Start a new conversation	Start a new conversation in the Microsoft 365 group. `/en-us/graph/api/group-post-conversations?view=graph-rest-1.0`
GET	Get default notebook	Get the default notebook for the group. `/en-us/graph/api/notebook-get?view=graph-rest-1.0`

POST	Create page	Create a page in the default notebook. `/en-us/graph/api/section-post-pages?view=graph-rest-1.0`

POST	Create online meeting	Creates a new online meeting. `/graph/api/application-post-onlinemeetings`
GET	Get online meeting	Retrieves the details of an online meeting. `/graph/api/onlinemeeting-get`
PATCH	Update online meeting	Updates the properties of an online meeting. `/graph/api/onlinemeeting-update`
DELETE	Delete online meeting	Deletes an online meeting. `/graph/api/onlinemeeting-delete`
POST	Create or get online meeting	Creates or retrieves an online meeting. `/graph/api/onlinemeeting-createorget`
GET	List transcripts of online meeting	Lists all transcripts for an online meeting. `/graph/api/onlinemeeting-list-transcripts`
GET	List recordings of online meeting	Lists all recordings for an online meeting. `/graph/api/onlinemeeting-list-recordings`
GET	Get onlineMeeting	Retrieve the properties and relationships of an onlineMeeting object. `/v1.0/me/onlineMeetings/{meetingId}`

To set up Microsoft Teams Admin integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to Microsoft Teams Admin to query the data you need using the API endpoint URLs you provide.

See the example here

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Microsoft Teams Admin official documentation to get a full list of all API endpoints and verify the scraped ones!

View workfloworExplore 800+ other templates here

Fluent Support and Microsoft Teams Admin integration details

Fluent Support

Fluent Support is an adaptable and feature-packed plugin for WordPress, serving as a comprehensive solution for help desk and customer support needs. With it, you can seamlessly deliver exceptional customer assistance and efficiently handle inquiries, all directly from your WordPress dashboard.

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Communication

Microsoft Teams Admin

Microsoft Teams Admin is a management platform that enables administrators to oversee and customize various settings within the Microsoft Teams application. It allows them to control user access, configure security settings, manage apps, and monitor usage and analytics.

Related categories

Communication

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