Freshservice and Microsoft Outlook integration

Create an agent

Delete an agent

Retrieve an agent

Retrieve many agents

Update an agent

Create an agent group

Delete an agent group

Retrieve an agent group

Retrieve many agent groups

Update an agent group

Retrieve an agent role

Retrieve many agent roles

Create an announcement

Delete an announcement

Retrieve an announcement

Retrieve many announcements

Update an announcement

Create an asset type

Delete an asset type

Retrieve an asset type

Retrieve many asset types

Update an asset type

Create a change

Delete a change

Retrieve a change

Retrieve many changes

Update a change

Create a department

Delete a department

Retrieve a department

Retrieve many departments

Update a department

Create a location

Delete a location

Retrieve a location

Retrieve many locations

Update a location

Create a problem

Delete a problem

Retrieve a problem

Retrieve many problems

Update a problem

Create a product

Delete a product

Retrieve a product

Retrieve many products

Update a product

Create a release

Delete a release

Retrieve a release

Retrieve many releases

Update a release

Create a requester

Delete a requester

Retrieve a requester

Retrieve many requesters

Update a requester

Create a requester group

Delete a requester group

Retrieve a requester group

Retrieve many requester groups

Update a requester group

Create a software application

Delete a software application

Retrieve a software application

Retrieve many software applications

Update a software application

Create a ticket

Delete a ticket

Retrieve a ticket

Retrieve many tickets

Update a ticket

Create a new calendar

Delete a calendar

Retrieve a calendar

List and search calendars

Update a calendar

Create a new contact

Delete a contact

Retrieve a contact

List and search contacts

Update a contact

Create a new email draft

Delete an email draft

Retrieve an email draft

Send an existing email draft

Update an email draft

Create a new event

Delete an event

Retrieve an event

List and search events

Update an event

Create a mail folder in the root folder of the user's mailbox

Delete a folder

Retrieve a folder

Get many folders

Update a folder

Retrieves the messages in a folder

Delete a message

Retrieve a single message

List and search messages

Move a message to a folder

Create a reply to a message

Send a message

Send a message and wait for response

Update a message

Add an attachment to a message

Download an attachment from a message

Retrieve information about an attachment of a message

Retrieve information about the attachments of a message