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integrationGong node
integrationHelpScout node

Gong and HelpScout integration

Save yourself the work of writing custom integrations for Gong and HelpScout and use n8n instead. Build adaptable and scalable Development, Developer Tools, and Communication workflows that work with your technology stack. All within a building experience you will love.

How to connect Gong and HelpScout

  • Step 1: Create a new workflow
  • Step 2: Add and configure nodes
  • Step 3: Connect
  • Step 4: Customize and extend your integration
  • Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Gong and HelpScout integration: Create a new workflow and add the first step

Step 2: Add and configure Gong and HelpScout nodes

You can find Gong and HelpScout in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Gong and HelpScout nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Gong and HelpScout integration: Add and configure Gong and HelpScout nodes

Step 3: Connect Gong and HelpScout

A connection establishes a link between Gong and HelpScout (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Gong and HelpScout integration: Connect Gong and HelpScout

Step 4: Customize and extend your Gong and HelpScout integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Gong and HelpScout with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Gong and HelpScout integration: Customize and extend your Gong and HelpScout integration

Step 5: Test and activate your Gong and HelpScout workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Gong to HelpScout or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Gong and HelpScout integration: Test and activate your Gong and HelpScout workflow

Build your own Gong and HelpScout integration

Create custom Gong and HelpScout workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Gong supported actions

Get
Retrieve data for a specific call
Get Many
Retrieve a list of calls
Get
Retrieve data for a specific user
Get Many
Retrieve a list of users

HelpScout supported actions

Create
Create a new conversation
Delete
Delete a conversation
Get
Get a conversation
Get Many
Get many conversations
Create
Create a new customer
Get
Get a customer
Get Many
Get many customers
Properties
Get customer property definitions
Update
Update a customer
Get
Get data of a mailbox
Get Many
Get many mailboxes
Create
Create a new chat thread
Get Many
Get many chat threads

Gong and HelpScout integration details

integrationGong node
Gong

Gong is a conversation analytics and sales intelligence platform that helps businesses improve sales performance by analyzing customer interactions. It records, transcribes, and analyzes phone calls, meetings, and other communications between sales teams and prospects or clients.

Use case

Save engineering resources

Reduce time spent on customer integrations, engineer faster POCs, keep your customer-specific functionality separate from product all without having to code.

Learn more

FAQs

  • Can Gong connect with HelpScout?

  • Can I use Gong’s API with n8n?

  • Can I use HelpScout’s API with n8n?

  • Is n8n secure for integrating Gong and HelpScout?

  • How to get started with Gong and HelpScout integration in n8n.io?

Looking to integrate Gong and HelpScout in your company?

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Why use n8n to integrate Gong with HelpScout

Build complex workflows, really fast

Build complex workflows, really fast

Handle branching, merging and iteration easily.
Pause your workflow to wait for external events.

Code when you need it, UI when you don't

Simple debugging

Your data is displayed alongside your settings, making edge cases easy to track down.

Use templates to get started fast

Use 1000+ workflow templates available from our core team and our community.

Reuse your work

Copy and paste, easily import and export workflows.

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