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Freshdesk and Gmail integration

Save yourself the work of writing custom integrations for Freshdesk and Gmail and use n8n instead. Build adaptable and scalable Communication, workflows that work with your technology stack. All within a building experience you will love.

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How to connect Freshdesk and Gmail

Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Freshdesk and Gmail integration: Create a new workflow and add the first step

Track support performance metrics across Zendesk & Freshdesk with Sheets, Slack & Gmail

Description Automatically consolidate Zendesk and Freshdesk ticket data into a unified performance dashboard with KPI calculations, Google Sheets logging, real-time Slack alerts, and weekly Gmail email reports. Provides complete visibility into support operations, SLA compliance, and customer satisfaction across multiple platforms. 📊💬📧 What This Template Does Runs weekly on schedule to fetch tickets from both Zendesk and Freshdesk. ⏰ Merges ticket data into a standardized JSON structure with normalized priorities, statuses, and channels. 🔄 Logs all tickets and metadata into Google Sheets for audit-ready performance tracking. 📑 Calculates advanced KPIs including resolution rates, SLA breaches, CSAT score estimation, urgent ticket rates, and performance grading. 📊 Evaluates alert conditions (e.g., high SLA breach, low CSAT, backlog risk). 🚨 Sends formatted Slack alerts with performance grades, key metrics, and recommendations. 💬 Generates corporate-style HTML weekly reports and delivers them via Gmail. 📧 Key Benefits Unifies Zendesk and Freshdesk data into one consistent reporting flow. 🌐 Provides actionable KPIs for SLA monitoring, customer satisfaction, and backlog health. ⏱️ Ensures leadership visibility with Google Sheets logs and professional email reports. 🧾 Alerts the support team instantly on Slack when performance drops. 🚨 Reduces manual data analysis with automated grading and recommendations. 🤖 Features Multi-Platform Ticket Integration – Fetches tickets from Zendesk and Freshdesk. 🎫 Data Normalization – Cleans descriptions, maps priorities/statuses, and detects escalations. 🧼 Google Sheets Logging – Tracks tickets with IDs, URLs, tags, timestamps, and metadata. 📈 KPI Calculation Engine – Computes SLA breach rate, resolution rate, CSAT, escalation %, and more. 🧮 Performance Grading – Grades support performance (A–D) with detailed descriptions. 🏅 Slack Alerts – Notifies with active alerts, recommendations, and emoji-based health signals. 📢 Weekly Gmail Reports – Delivers branded HTML reports for management and audits. ✨ Requirements n8n instance (cloud or self-hosted). Zendesk API credentials with ticket read access. Freshdesk API credentials with ticket read access. Google Sheets OAuth2 credentials with spreadsheet write permissions. Slack Bot API credentials with posting permissions. Gmail OAuth2 credentials with send email permissions. Pre-configured Google Sheet for KPI logging. Target Audience Support managers overseeing multi-platform ticketing systems. 👩‍💻 Customer success teams monitoring SLA compliance and CSAT health. 🚀 SMBs running Zendesk + Freshdesk who need unified dashboards. 🏢 Remote/global support teams needing automated KPI visibility. 🌐 Executives requiring weekly performance reports and recommendations. 📈 Step-by-Step Setup Instructions Connect Zendesk, Freshdesk, Google Sheets, Slack, and Gmail credentials in n8n. 🔑 Update the Google Sheet ID in the “Log KPIs in Google Sheets” node. 📊 Configure Slack channel ID for alerts (default: zendesk-churn-alerts). 💬 Replace {Enter Your Email} in the Gmail node with your recipient email. 📧 Adjust thresholds in the KPI calculation node (default: 4h response, 24h resolution). ⏱️ Test with sample tickets to validate Sheets logging, Slack alerts, and Gmail reports. ✅ Deploy on schedule (default: weekly at 8 PM) for continuous tracking. 🗓️

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Popular ways to use the Freshdesk and Gmail integration

Track support performance metrics across Zendesk & Freshdesk with Sheets, Slack & Gmail

Build your own Freshdesk and Gmail integration

Create custom Freshdesk and Gmail workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Freshdesk supported actions

Gmail supported actions

Freshdesk and Gmail integration details

Freshdesk

Freshdesk

Freshdesk is designed to simplify and enhance customer service. Online businesses frequently use its top-notch and economical features to boost customer self-service and the general productivity of their support teams.

Related categories

Gmail

Gmail

Gmail is a free of charge email service offered as part of Google Workspace. It is used by individuals and organizations to send and receive emails and communicate internally and externally. It remains the world’s most widely used email service.

Related categories

Other integrations with Freshdesk and Gmail

With Freshdesk

With Gmail

Freshdesk and Gmail integration tutorials

FAQ about Freshdesk integrations

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Discover our latest community's recommendations and join the discussions about Freshdesk and Gmail integration.

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    How do I remove n8n Email footer in Gmail node send message?

    jake chard

    Each email sent has “This email was sent automatically with n8n” in the footer or after the email. How do I remove this please?

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  • Jan Koch

    Sending attachment via Gmail

    Jan Koch

    Describe the problem/error/question I am trying to send an email with an attachment using the Gmail node and get an error that I don’t understand. I am able to download that file from the original email and upload it to …

    Open topic
  • FawenYo

    Failed to send Gmail attachment

    FawenYo

    Describe the problem/error/question I’m trying to send an HTML file in the Gmail attachment, but it just raise an error. This question is similar to Sending attachment via Gmail , but I just couldn’t get it work …

    Open topic
  • Jean-Pierre GARNIER

    Gmail node subject text encoding issue

    Jean-Pierre GARNIER

    Describe the problem/error/question Hi, I’m facing an encoding problem while sending email with gmail node for every char with and accent (é,à,ô,î…). I noticed that this problem doesn’t occurs when i’m directly writing …

    Open topic
  • Anirudh Tugawe

    Update Google Sheets After sending Email

    Anirudh Tugawe

    Hi everyone, I’m working on a workflow where I’m using Google Sheets to get input data. I have a loop set up that correctly reads the data and processes it: it takes a Word document template, app…

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