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Matrix and Totango integration

Save yourself the work of writing custom integrations for Matrix and Totango and use n8n instead. Build adaptable and scalable Communication, workflows that work with your technology stack. All within a building experience you will love.

How to connect Matrix and Totango

Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Matrix and Totango integration: Create a new workflow and add the first step

Score and route qualified leads to Notion and Matrix

Lead Scoring Pipeline – Matrix + Notion This workflow automatically enriches incoming form leads, applies a customizable scoring model, then routes high-value prospects to a Notion CRM database and a Matrix channel for instant sales notification. It streamlines lead qualification by combining third-party enrichment APIs, conditional logic, and asynchronous batching—eliminating manual research and ensuring your sales team focuses on the best opportunities. Pre-conditions/Requirements Prerequisites n8n instance (self-hosted or n8n cloud) ScrapeGraphAI community node installed Matrix community node installed Notion Integration (internal integration or Notion OAuth) Active third-party enrichment/validation APIs (e.g., Clearbit, Hunter, Kickbox) for scoring data A Notion database set up as your “Leads” table with fields: Name, Email, Company, Score, Status, Enrichment Required Credentials ScrapeGraphAI API Key – For optional web-scraping based enrichment Notion OAuth2 / Integration Token – To create & update pages in your CRM database Matrix Username & Password – For sending room messages (Optional) Third-party API Keys – Clearbit, Hunter, etc. Additional Setup Requirements | Setting | Example / Notes | |---------------------------------|----------------------------------------------------------| | Notion Database ID | 8f3d49e8c8f74e6f9d32e8e2bf7c1c46 | | Matrix Room ID | !aBcDeFgHiJ:matrix.org | | Scoring Threshold (env var) | LEAD_SCORE_MIN=70 | | Batch Size | SPLIT_IN_BATCHES=10 (controls parallel requests) | | Webhook URL for form submission | https://your-n8n-instance/webhook/leads | How it works This workflow automatically enriches incoming form leads, applies a customizable scoring model, then routes high-value prospects to a Notion CRM database and a Matrix channel for instant sales notification. It streamlines lead qualification by combining third-party enrichment APIs, conditional logic, and asynchronous batching—eliminating manual research and ensuring your sales team focuses on the best opportunities. Key Steps: Schedule / Webhook Trigger: Starts on a schedule (daily) or via a form-submission webhook. Split in Batches: Processes leads in manageable chunks to avoid rate limits. HTTP Requests: Calls enrichment APIs (Clearbit, Hunter, etc.) to retrieve firmographic & technographic data. Code (Scoring Logic): Calculates a numeric lead score using weighted criteria (industry, employee count, email validity, etc.). If Node (Qualification): Checks if the computed score meets or exceeds the defined threshold. Notion Node: Inserts or updates the qualified lead record in your Notion CRM database. Matrix Node: Sends a rich-text message to the sales room with lead details and score. Wait + Merge: Handles asynchronous API limits and merges enrichment data back into the main flow. Set up steps Setup Time: 15-25 minutes Clone the template in your n8n instance or import the JSON. Set environment variables (LEAD_SCORE_MIN, SPLIT_IN_BATCHES, API keys) in n8n Settings → Variables. Configure the Webhook/Schedule Trigger Webhook: copy the URL to your form provider Schedule: set cron (e.g., every hour). Update HTTP Request nodes with your enrichment API endpoints & headers. Map Notion fields: open the Notion node → choose your connection → select your Leads database → map data pins (Name, Email, etc.). Enter Matrix credentials & Room ID in the Matrix node. Adjust scoring weights in the Code node (weights object) to match your ICP (Ideal Customer Profile). Execute the workflow once with test data, verify Notion rows and Matrix messages. Activate the workflow and monitor via n8n’s execution list. Node Descriptions Core Workflow Nodes: Schedule Trigger / Webhook – Initiates the workflow on time-based interval or form submission. SplitInBatches – Limits API calls to avoid hitting rate caps. HTTP Request (Enrichment) – Queries external services for company, domain, and email data. Set (Normalize) – Formats API responses for scoring. Code (Score Calculator) – JavaScript that assigns points based on business rules. If (Score ≥ Threshold?) – Branches leads into “Qualified” or “Discard” paths. Notion (Create/Update Page) – Inserts the qualified lead into Notion database. Matrix (Send Message) – Notifies the sales team with lead context. Merge (Rejoin Streams) – Consolidates asynchronous branches before completion. Sticky Note – Documentation & config hints embedded directly in the canvas. Data Flow: Schedule/Webhook → SplitInBatches → HTTP Request (Enrichment) → Set → Code (Score) → If (Qualified?) → a. (Yes) Notion → Matrix b. (No) Wait (Cooldown) → Merge Customization Examples 1. Change Scoring Weights // Code node snippet const weights = { employeeCount: 0.4, // increase influence of company size emailDeliverability: 0.2, industryMatch: 0.25, techStack: 0.15, }; 2. Notify Different Matrix Rooms Based on Territory // If node expression {{ $json.country === 'US' ? '!usSales:matrix.org' : '!intlSales:matrix.org' }} Data Output Format The workflow outputs structured JSON data: { "name": "Jane Doe", "email": "[email protected]", "company": "Acme Co.", "enrichment": { "employeeCount": 120, "industry": "SaaS", "techStack": ["AWS", "React"] }, "score": 83, "qualified": true, "notionPageId": "9b2a4c09-0bf4-4b58-988a-1f361b0a2c20", "matrixEventId": "$15163622445EBvZJ:matrix.org" } Troubleshooting Common Issues Low or zero scores for valid leads – Review weighting logic and API response mapping in the Code node. Notion “Missing required property” error – Ensure all mandatory database fields are mapped and Notion token has write access. Matrix authentication failure – Double-check username/password or switch to an access token login method. Performance Tips Reduce SPLIT_IN_BATCHES size if you’re hitting API rate limits. Enable “Execute Once” during testing to prevent excess API usage. Pro Tips: Store enrichment API keys as n8n credentials, not hard-coded strings. Add a second If node to flag “Priority” leads (score > 90) for immediate follow-up. Use n8n’s built-in logging to create an audit trail by writing each execution to a Loggly/Datadog endpoint. This is a community template provided “as is.” Always test thoroughly in a non-production environment before activating in production.

Popular ways to use the Matrix and Totango integration

Build your own Matrix and Totango integration

Create custom Matrix and Totango workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Matrix supported actions

Supported methods for Totango

Delete
Get
Head
Options
Patch
Post
Put

To set up Totango integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to Totango to query the data you need using the API endpoint URLs you provide.

See the example here

Requires additional credentials set up

Use n8n's HTTP Request node with a predefined or generic credential type to make custom API calls.

Matrix and Totango integration details

Matrix

Matrix

Matrix is an open-source network that facilitates secure, real-time and decentralized communication. It offers powerful solutions such as HTTP APIs and SDKs to create chat bots and other messaging tools, end-to-end encryption, VoIP and much more.

Totango

Totango

Totango is a customer success platform that helps businesses understand and manage their customers' interactions and experiences. By providing actionable insights and analytics, Totango enables companies to increase customer satisfaction and retention, ultimately driving growth and revenue.

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Why

Why use n8n to integrate Matrix with Totango

Handle branching, merging and iteration easily. Pause your workflow to wait for external events.

Re-run single steps to test changes in no time. And pin your data to avoid generating trigger events every time you execute.

Your data is displayed alongside your settings, making edge cases easy to track down.

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