Fluent Support and Nyckel integration

Retrieves all tickets available in the system.

Fetches a specific ticket by its ID.

Creates a new ticket by the customer.

Submits a reply to an existing ticket as an agent.

Updates a reply to a specific ticket.

Retrieve a specific ticket by Ticket ID.

Create a new Ticket using agent.

This endpoint creates a new ticket.

This endpoint adds a reply to a ticket.

This endpoint updates a specific reply for a ticket.

This endpoint deletes one or more tickets.

This endpoint adds a tag to a specific ticket.

This endpoint removes a tag from a specific ticket.

This endpoint updates properties associated with the ticket.

Retrieves a list of all customers.

Fetches details of a specific customer by ID.

This endpoint gets all customers.

This endpoint retrieves a specific customer.

This endpoint retrieves a specific customer by customer ID.

Retrieves overall reports based on tickets.

This endpoint returns overall reports.

This endpoint returns ticket growth statistics.

This endpoint will return closed tickets.

This endpoint will return the stats of total replies by agents.

This endpoint will returns total summary of agents.

Retrieves all saved replies.

This endpoint will return user's personal overall stats

This endpoint returns total ticket closed by user.

This endpoint returns total replies done by user.

This endpoint returns total summary of the current agent.

This endpoint returns a specific saved reply.

This endpoint returns all activities.

This endpoint returns activity settings.

This endpoint returns all mailboxes.

This endpoint returns a specific mailbox.

This endpoint returns mailbox email configs in JSON structure.

Create a new field in the application.

Retrieve a specific field from the application.

Update an existing field in the application.

List all fields in the application.

Remove a specific field from the application.

Create a new label in the application.

Retrieve a specific label from the application.

Update an existing label in the application.

List all labels in the application.

Remove a specific label from the application.

Deletes a label identified by the given ID.

Creates a new label with the specified name and description.

Retrieves the details of a label identified by the given ID.

Retrieves a list of labels for a specific function.

Updates a specific label for a function.

Create a new text sample in the application.

Retrieve a specific sample from the application.

List all samples in the application.

Remove a specific sample from the application.

Annotate a specific sample in the application.

Creates a new text sample associated with a function.

Retrieves a specific sample by its ID.

Retrieves an array of Sample objects.

Deletes a sample specified by its Id.

Deletes a sample specified by its ExternalId.

Sets the annotation for a specified sample.

This endpoint is used to obtain a new access token for authentication.

Invoke a text function with the specified parameters.

Create a new field for the specified function.

Retrieve information about a specific field.

Retrieve information about a specific field based on its ID.

Fetch a list of all fields associated with a function.

Update the annotation for a specific sample using the label ID.

Retrieve aggregate information about the function.

Run a specific text function with the provided data.