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Freshdesk and Slack integration

Save yourself the work of writing custom integrations for Freshdesk and Slack and use n8n instead. Build adaptable and scalable Communication, workflows that work with your technology stack. All within a building experience you will love.

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How to connect Freshdesk and Slack

Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Freshdesk and Slack integration: Create a new workflow and add the first step

Track support performance metrics across Zendesk & Freshdesk with Sheets, Slack & Gmail

Description Automatically consolidate Zendesk and Freshdesk ticket data into a unified performance dashboard with KPI calculations, Google Sheets logging, real-time Slack alerts, and weekly Gmail email reports. Provides complete visibility into support operations, SLA compliance, and customer satisfaction across multiple platforms. 📊💬📧 What This Template Does Runs weekly on schedule to fetch tickets from both Zendesk and Freshdesk. ⏰ Merges ticket data into a standardized JSON structure with normalized priorities, statuses, and channels. 🔄 Logs all tickets and metadata into Google Sheets for audit-ready performance tracking. 📑 Calculates advanced KPIs including resolution rates, SLA breaches, CSAT score estimation, urgent ticket rates, and performance grading. 📊 Evaluates alert conditions (e.g., high SLA breach, low CSAT, backlog risk). 🚨 Sends formatted Slack alerts with performance grades, key metrics, and recommendations. 💬 Generates corporate-style HTML weekly reports and delivers them via Gmail. 📧 Key Benefits Unifies Zendesk and Freshdesk data into one consistent reporting flow. 🌐 Provides actionable KPIs for SLA monitoring, customer satisfaction, and backlog health. ⏱️ Ensures leadership visibility with Google Sheets logs and professional email reports. 🧾 Alerts the support team instantly on Slack when performance drops. 🚨 Reduces manual data analysis with automated grading and recommendations. 🤖 Features Multi-Platform Ticket Integration – Fetches tickets from Zendesk and Freshdesk. 🎫 Data Normalization – Cleans descriptions, maps priorities/statuses, and detects escalations. 🧼 Google Sheets Logging – Tracks tickets with IDs, URLs, tags, timestamps, and metadata. 📈 KPI Calculation Engine – Computes SLA breach rate, resolution rate, CSAT, escalation %, and more. 🧮 Performance Grading – Grades support performance (A–D) with detailed descriptions. 🏅 Slack Alerts – Notifies with active alerts, recommendations, and emoji-based health signals. 📢 Weekly Gmail Reports – Delivers branded HTML reports for management and audits. ✨ Requirements n8n instance (cloud or self-hosted). Zendesk API credentials with ticket read access. Freshdesk API credentials with ticket read access. Google Sheets OAuth2 credentials with spreadsheet write permissions. Slack Bot API credentials with posting permissions. Gmail OAuth2 credentials with send email permissions. Pre-configured Google Sheet for KPI logging. Target Audience Support managers overseeing multi-platform ticketing systems. 👩‍💻 Customer success teams monitoring SLA compliance and CSAT health. 🚀 SMBs running Zendesk + Freshdesk who need unified dashboards. 🏢 Remote/global support teams needing automated KPI visibility. 🌐 Executives requiring weekly performance reports and recommendations. 📈 Step-by-Step Setup Instructions Connect Zendesk, Freshdesk, Google Sheets, Slack, and Gmail credentials in n8n. 🔑 Update the Google Sheet ID in the “Log KPIs in Google Sheets” node. 📊 Configure Slack channel ID for alerts (default: zendesk-churn-alerts). 💬 Replace {Enter Your Email} in the Gmail node with your recipient email. 📧 Adjust thresholds in the KPI calculation node (default: 4h response, 24h resolution). ⏱️ Test with sample tickets to validate Sheets logging, Slack alerts, and Gmail reports. ✅ Deploy on schedule (default: weekly at 8 PM) for continuous tracking. 🗓️

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Popular ways to use the Freshdesk and Slack integration

Track support performance metrics across Zendesk & Freshdesk with Sheets, Slack & Gmail

Build your own Freshdesk and Slack integration

Create custom Freshdesk and Slack workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Freshdesk supported actions

Slack supported actions

Freshdesk and Slack integration details

Freshdesk

Freshdesk

Freshdesk is designed to simplify and enhance customer service. Online businesses frequently use its top-notch and economical features to boost customer self-service and the general productivity of their support teams.

Related categories

Slack

Slack

Slack is a powerful collaboration tool for businesses of all sizes. It brings team communication and collaboration into one place so you can get more work done, whether you belong to a large enterprise or a small business.

Related categories

Other integrations with Freshdesk and Slack

With Freshdesk

With Slack

Freshdesk and Slack integration tutorials

FAQ about Freshdesk integrations

Need help setting up your Freshdesk and Slack integration?

Discover our latest community's recommendations and join the discussions about Freshdesk and Slack integration.

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    Slack node: Channel list not loading with "Issues: There was a problem loading the parameter options from server: "[object Object]""

    Michelle

    I’m trying to use a Slack node for searching messages in a specific channel. Yet, when I add the option for channel selection, I get an error: *Issues: There was a problem loading the parameter options from server: “[ob…

    Open topic
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    Slack Trigger Node stopped working between two different channels

    Ageng Putra

    Describe the problem/error/question I have two separate workflows, each using a different Slack app integration: Staging channel → uses trigger-app 1 Production channel → uses trigger-app 2 The issue: The Slack…

    Open topic
  • Kyrylo

    Slack's channel history timestamp parameters

    Kyrylo

    Describe the problem I’m trying to get certain messages from a channel. The way I had it configured with HTTP node was by making a request to this URL: https://slack.com/api/conversations.history?channel={{ $(‘get_all_m…

    Open topic
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    Scalable Slack triggers set up

    Ignas

    Describe the problem/error/question Hey Community, we recently rolled out N8N company wide and we are missing is scalable solution to Slack trigger set up. The problem is that for every workflow that we create in N8N we …

    Open topic
  • Sergiy B.

    Slack node token rotation issue

    Sergiy B.

    Describe the problem/error/question I have a Opt in option switched on in the Slack app, so tokens are rotating every 12 hours, but there is no way I found in n8n to make dynamik access tocken to be applied, so every 12…

    Open topic

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