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Jira Software and Zendesk integration

Save yourself the work of writing custom integrations for Jira Software and Zendesk and use n8n instead. Build adaptable and scalable Development, Productivity, workflows that work with your technology stack. All within a building experience you will love.

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How to connect Jira Software and Zendesk

Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Jira Software and Zendesk integration: Create a new workflow and add the first step

Sync Zendesk tickets with subsequent comments to Jira issues

This workflow creates a Jira issue when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as comments to the issue in Jira. Prerequisites Zendesk account and Zendesk credentials. Jira account and Jira credentials. Jira project to create issues in. How it works The workflow listens for new tickets in Zendesk. When a new ticket is created, the workflow creates a new issue in Jira. The Jira issue key is then saved in one of the ticket's fields (in setup we call this "Jira Issue Key"). The next time a comment is added to the ticket, the workflow retrieves the Jira issue key from the ticket's field and adds the comment to the issue in Jira. Setup This workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below: In the workflow, open the On new Zendesk ticket node and copy the webhook URL. In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook. Add all the required details which can be retrieved from the On new Zendesk ticket node. The webhook URL gets added to the “Endpoint URL” field, and the “Request method” should match what is shown in n8n. Save the webhook. In Zendesk, navigate to Admin Center > Objects and rules > Business rules > Triggers > Add trigger. Give the trigger a name such as “New tickets”. Under “Conditions” in “Meet ALL of the following conditions”, add “Status is New”. Under “Actions”, select “Notify active webhook” and select the webhook you created previously. In the JSON body, add the following: { "id": "{{ticket.id}}", "comment": "{{ticket.latest_comment_html}}" } Save the Zendesk trigger. You will also need to set up a field in Zendesk to store the Jira issue key. To do so, follow the steps below: In Zendesk, navigate to Admin Center > Objects and rules > Tickets > Fields > Add field. Use the text field option and give the field a name such as “Jira Issue Key". Save the field. In n8n, open the Update ticket node and select the field you created in Zendesk.

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Build your own Jira Software and Zendesk integration

Create custom Jira Software and Zendesk workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Jira Software supported actions

Zendesk supported actions

Jira Software and Zendesk integration details

Jira Software

Jira Software

Jira is a unique project management tool for software developers that started as an issue tracking platform. Jira Software offers the same features of Jira Core, and also includes additional Agile functionalities.

Related categories

Zendesk

Zendesk

Zendesk is a complete customer service software & sales CRM that is easy to use and responds to your business needs. It is scalable, customizable, and affordable, that is why companies like Uber and SIEMENS use Zendesk.

Related categories

Other integrations with Jira Software and Zendesk

With Jira Software

With Zendesk

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Jira Software and Zendesk integration tutorials

FAQ about Jira Software integrations

Need help setting up your Jira Software and Zendesk integration?

Discover our latest community's recommendations and join the discussions about Jira Software and Zendesk integration.

  • Rafael Serrano

    Wrong number of executions using Zendesk Search User Node and Always Output Data

    Rafael Serrano

    Describe the problem/error/question I’m building a workflow to update the user database in Zendesk. Basically, I search for an email using the Zendesk Search User Node and will perform different actions if the user is pr…

    Open topic

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Why

Why use n8n to integrate Jira Software with Zendesk

Handle branching, merging and iteration easily. Pause your workflow to wait for external events.

Re-run single steps to test changes in no time. And pin your data to avoid generating trigger events every time you execute.

Your data is displayed alongside your settings, making edge cases easy to track down.

Use 1000+ workflow templates available from our core team and our community.

Copy and paste, easily import and export workflows.

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