Discord and Fluent Support integration

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How to connect Discord and Fluent Support

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Discord AI-powered bot

This workflow is a template example for making Discord GPT-powered bots. Incoming user requests are analysed and categorised via OpenAI node with the help of a hand-crafted prompt. The response message is then routed to a different Discord channel. workflow.png

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Build your own Discord and Fluent Support integration

Create custom Discord and Fluent Support workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Discord supported actions

Create	Create a new channel
Delete	Delete a channel
Get	Get a channel
Get Many	Retrieve the channels of a server
Update	Update a channel

Delete	Delete a message in a channel
Get	Get a message in a channel
Get Many	Retrieve the latest messages in a channel
React with Emoji	React to a message with an emoji
Send	Send a message to a channel, thread, or member
Send and Wait for Response	Send a message and wait for response

Get Many	Retrieve the members of a server
Role Add	Add a role to a member
Role Remove	Remove a role from a member

Supported API Endpoints for Fluent Support

GET	List tickets	Retrieves all tickets available in the system. `/wp-json/fluent-support/v2/tickets`
GET	Get ticket	Fetches a specific ticket by its ID. `/wp-json/fluent-support/v2/tickets/{id}`
POST	Create ticket	Creates a new ticket by the customer. `/wp-json/fluent-support/v2/tickets/customer`
POST	Reply to ticket	Submits a reply to an existing ticket as an agent. `/wp-json/fluent-support/v2/tickets/{id}/reply`
PUT	Update reply	Updates a reply to a specific ticket. `/wp-json/fluent-support/v2/tickets/{id}/reply/{reply_id}`
GET	Get ticket	Retrieve a specific ticket by Ticket ID. `/wp-json/fluent-support/v2/ticket/<ID>`
POST	Create ticket	Create a new Ticket using agent. `/wp-json/fluent-crm/v2/tickets`
POST	Create ticket	This endpoint creates a new ticket. `/wp-json/fluent-support/v2/customer-portal/tickets`
POST	Reply to ticket	This endpoint adds a reply to a ticket. `/wp-json/fluent-support/v2/tickets/<ticket_id>/responses`
PUT	Update reply	This endpoint updates a specific reply for a ticket. `/wp-json/fluent-support/v2/tickets/<ticket_id>/responses/<response_id>`
POST	Delete ticket(s)	This endpoint deletes one or more tickets. `/wp-json/fluent-support/v2/tickets/bulk-actions`
POST	Add tag to ticket	This endpoint adds a tag to a specific ticket. `/wp-json/fluent-support/v2/tickets/<ticket_id>/tags?tag_id=<tag_id>`
DELETE	Remove tag from ticket	This endpoint removes a tag from a specific ticket. `/wp-json/fluent-support/v2/tickets/<ticket_id>/tags/<tag_id>`
PUT	Update ticket properties	This endpoint updates properties associated with the ticket. `/wp-json/fluent-support/v2/tickets/<ticket_id>/property`

GET	List customers	Retrieves a list of all customers. `/wp-json/fluent-support/v2/customers`
GET	Get customer	Fetches details of a specific customer by ID. `/wp-json/fluent-support/v2/customers/{id}`
GET	List customers	This endpoint gets all customers. `/wp-json/fluent-support/v2/customers?per_page=10&page=1&search=&status=all`
GET	Get specific customer	This endpoint retrieves a specific customer. `/wp-json/fluent-support/v2/customers/83?with[]=widgets&with[]=tickets&with[]=fluentcrm_profile`
GET	Get customer	This endpoint retrieves a specific customer by customer ID. `/wp-json/fluent-support/v2/customers/<customer_id>`

GET	Get overall reports	Retrieves overall reports based on tickets. `/wp-json/fluent-support/v2/reports/overall`
GET	Get overall reports	This endpoint returns overall reports. `/wp-json/fluent-support/v2/reports`
GET	Get ticket stats	This endpoint returns ticket growth statistics. `/wp-json/fluent-support/v2/reports/tickets-growth`
GET	Get Ticket Resolve Stats	This endpoint will return closed tickets. `/wp-json/fluent-support/v2/reports/tickets-resolve-growth`
GET	Get Ticket Response Growth	This endpoint will return the stats of total replies by agents. `/wp-json/fluent-support/v2/reports/response-growth`
GET	Get Agents Summary	This endpoint will returns total summary of agents. `/wp-json/fluent-support/v2/reports/agents-summary`

GET	List saved replies	Retrieves all saved replies. `/wp-json/fluent-support/v2/saved-replies`

GET	Get user overall stats	This endpoint will return user's personal overall stats `/wp-json/fluent-support/v2/my-reports`
GET	Get ticket resolve stats	This endpoint returns total ticket closed by user. `/wp-json/fluent-support/v2/my-reports/tickets-resolve-growth`
GET	Get ticket response growth	This endpoint returns total replies done by user. `/wp-json/fluent-support/v2/my-reports/response-growth`
GET	Get user summary	This endpoint returns total summary of the current agent. `/wp-json/fluent-support/v2/my-reports/my-summary`

GET	Get specific saved reply	This endpoint returns a specific saved reply. `/wp-json/fluent-support/v2/saved-replies/<reply_id>`

GET	List activities	This endpoint returns all activities. `/wp-json/fluent-support/v2/activity-logger`
GET	Get activity settings	This endpoint returns activity settings. `/wp-json/fluent-support/v2/activity-logger/settings`

GET	List mailboxes	This endpoint returns all mailboxes. `/wp-json/fluent-support/v2/mailboxes`
GET	Get mailbox	This endpoint returns a specific mailbox. `/wp-json/fluent-support/v2/mailboxes/<mailbox_id>`
GET	Get mailbox email configs	This endpoint returns mailbox email configs in JSON structure. `/wp-json/fluent-support/v2/mailboxes/<mailbox_id>/email_configs`

To set up Fluent Support integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to Fluent Support to query the data you need using the API endpoint URLs you provide.

See the example here

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!

View workfloworExplore 10,000+ other templates here

Discord and Fluent Support integration details

Discord

Discord helps a group of people communicate online and share activities together. It is used by study groups, gamers, and even professional teams. It allows you to organize calls, have conversations, stream live events, spark fresh ideas, and advertise your projects.

Related categories

Fluent Support

Fluent Support is an adaptable and feature-packed plugin for WordPress, serving as a comprehensive solution for help desk and customer support needs. With it, you can seamlessly deliver exceptional customer assistance and efficiently handle inquiries, all directly from your WordPress dashboard.

Related categories

Communication

Other integrations with Discord and Fluent Support

With Discord

Discord and Fluent Support integration tutorials

FAQ about Discord integrations

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Discover our latest community's recommendations and join the discussions about Discord and Fluent Support integration.

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February 7, 2026Muhammad Qasim
Hey Everyone! I have a problem, which is I want to listen to the Discord messages but in n8n i sreach a lot, but i won’t find something that I want. I have used the Discord trigger but it came with a webhook, which …
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I’m trying to do product monitoring, where it may return 1 or more products, and for that I need to return the list in the embed, but I’ve tried every way and I can’t configure the Raw JSON of the embeds. Error: Cannot…
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Hello Everyone, I was trying the Course level 2 work flow exercise. I did setup correctly the discord parameter and give correct message format. but unfortunately, I am getting following error “ Cannot read properties …
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October 8, 2025Nika
Please, help :folded_hands: Following instructions in the Course 2 Workflow 2: Use the Discord node to send a message in the n8n Discord channel #course-level-two. In the node, configure the following parameters: …
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Discord and Fluent Support integration

How to connect Discord and Fluent Support

Create a new workflow and add the first step

Discord AI-powered bot