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Pipedrive and Zendesk integration

Save yourself the work of writing custom integrations for Pipedrive and Zendesk and use n8n instead. Build adaptable and scalable Sales, workflows that work with your technology stack. All within a building experience you will love.

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How to connect Pipedrive and Zendesk

Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Pipedrive and Zendesk integration: Create a new workflow and add the first step

Send Zendesk tickets to Pipedrive contacts and assign tasks

This workflow automatically sends Zendesk tickets to Pipedrive contacts and makes them task assignees. The automation is triggered every 5 minutes, with Zendesk checking and collecting new tickets which are then individually assigned to a Pipedrive contact. Prerequisites Pipedrive account and Pipedrive credentials Zendesk account and Zendesk credentials Note: The Pipedrive and the Zendesk accounts need to be created by the same person / with the same email. How it works Cron node triggers the workflow every 5 minutes. Zendesk node collects all the tickets received after the last execution timestamp. Set node passes only the requester`s email and ID further to the Merge node. Merge by key node merges both inputs together, the tickets and their contact emails. Pipedrive node then searches for the requester. HTTP Request node gets owner information of Pipedrive contact. Set nodes keep only the requester owner's email and the agent`s email and id. Merge by key node merges the information and adds the contact owner to ticket data. Zendesk node changes the assignee to the Pipedrive contact owner or adds a note if the requester is not found. The Function Item node sets the new last execution timestamp.

Get started with this workflow

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Build your own Pipedrive and Zendesk integration

Create custom Pipedrive and Zendesk workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Pipedrive supported actions

Zendesk supported actions

Pipedrive and Zendesk integration details

Pipedrive

Pipedrive

Pipedrive is a sales-focused Customer Relationship Management tool that teams of all sizes love using. At the core of Pipedrive is pipeline management, and it features key sales functionalities: automations, email integration and a decent selection of partner integrations.

Related categories

Zendesk

Zendesk

Zendesk is a complete customer service software & sales CRM that is easy to use and responds to your business needs. It is scalable, customizable, and affordable, that is why companies like Uber and SIEMENS use Zendesk.

Related categories

Other integrations with Pipedrive and Zendesk

With Pipedrive

With Zendesk

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Pipedrive and Zendesk integration tutorials

FAQ about Pipedrive integrations

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Discover our latest community's recommendations and join the discussions about Pipedrive and Zendesk integration.

  • Rafael Serrano

    Wrong number of executions using Zendesk Search User Node and Always Output Data

    Rafael Serrano

    Describe the problem/error/question I’m building a workflow to update the user database in Zendesk. Basically, I search for an email using the Zendesk Search User Node and will perform different actions if the user is pr…

    Open topic

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Why

Why use n8n to integrate Pipedrive with Zendesk

Handle branching, merging and iteration easily. Pause your workflow to wait for external events.

Re-run single steps to test changes in no time. And pin your data to avoid generating trigger events every time you execute.

Your data is displayed alongside your settings, making edge cases easy to track down.

Use 1000+ workflow templates available from our core team and our community.

Copy and paste, easily import and export workflows.

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