Can Pipedrive connect with Zendesk?

Yes, Pipedrive can connect with Zendesk using n8n.io. With n8n, you can create workflows that automate tasks and transfer data between Pipedrive and Zendesk. Configure nodes for Pipedrive and Zendesk in the n8n interface, specifying actions and triggers to set up their connection.

Can I use Pipedrive’s API with n8n?

Yes, with n8n, you can programmatically interact with Pipedrive’s API via pre-defined supported actions or raw HTTP requests. With the HTTP Request node, you create a REST API call. You need to understand basic API terminology and concepts.

Can I use Zendesk’s API with n8n?

Yes, with n8n, you can programmatically interact with Zendesk’s API via pre-defined supported actions or raw HTTP requests. With the HTTP Request node, you create a REST API call. You need to understand basic API terminology and concepts.

Is n8n secure for integrating Pipedrive and Zendesk?

Yes, it is safe to use n8n to integrate Pipedrive and Zendesk. n8n offers various features to ensure the safe handling of your data. These include encrypted data transfers, secure credential storage, RBAC functionality, and compliance with industry-standard security practices (SOC2 compliant). For hosted plans, data is stored within the EU on servers located in Frankfurt, Germany. You can also host it on your own infrastructure for added control. Learn more about n8n’s security practices here.

How to get started with Pipedrive and Zendesk integration in n8n.io?

To start integrating Pipedrive and Zendesk in n8n, you have different options depending on how you intend to use it: n8n Cloud: hosted solution, no need to install anything. Self-host: recommended method for full-control or customized use cases. Unlike other platforms that charge per operation, step, or task, n8n charges only for full workflow executions. This approach guarantees predictable costs and scalability, no matter the complexity or volume of your workflows.

Back to Integrations

Pipedrive

Zendesk

Pipedrive and Zendesk integration

Save yourself the work of writing custom integrations for Pipedrive and Zendesk and use n8n instead. Build adaptable and scalable Sales, and Communication workflows that work with your technology stack. All within a building experience you will love.

Get started

See n8n in action

How to connect Pipedrive and Zendesk

Step 1: Create a new workflow
Step 2: Add and configure nodes
Step 3: Connect
Step 4: Customize and extend your integration
Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Pipedrive and Zendesk integration: Create a new workflow and add the first step

Step 2: Add and configure Pipedrive and Zendesk nodes

You can find Pipedrive and Zendesk in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Pipedrive and Zendesk nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Pipedrive and Zendesk integration: Add and configure Pipedrive and Zendesk nodes

Step 3: Connect Pipedrive and Zendesk

A connection establishes a link between Pipedrive and Zendesk (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Pipedrive and Zendesk integration: Connect Pipedrive and Zendesk

Step 4: Customize and extend your Pipedrive and Zendesk integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Pipedrive and Zendesk with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Pipedrive and Zendesk integration: Customize and extend your Pipedrive and Zendesk integration

Step 5: Test and activate your Pipedrive and Zendesk workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Pipedrive to Zendesk or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Pipedrive and Zendesk integration: Test and activate your Pipedrive and Zendesk workflow

Send Zendesk tickets to Pipedrive contacts and assign tasks

Prerequisites
Pipedrive account and Pipedrive credentials
Zendesk account and Zendesk credentials

Note: The Pipedrive and the Zendesk accounts need to be created by the same person / with the same email.

How it works
Cron node triggers the workflow every 5 minutes.
Zendesk node collects all the tickets received after the last execution timestamp.
Set node passes only the requesters email and ID further to the Merge node. Merge by key node merges both inputs together, the tickets and their contact emails. Pipedrive node then searches for the requester. HTTP Request node gets owner information of Pipedrive contact. Set nodes keep only the requester owner's email and the agents email and id.
Merge by key node merges the information and adds the contact owner to ticket data.
Zendesk node changes the assignee to the Pipedrive contact owner or adds a note if the requester is not found.
The Function Item node sets the new last execution timestamp.

Nodes used in this workflow

Get started

Copy workflow

Popular Pipedrive and Zendesk workflows

Sync Zendesk tickets to Pipedrive contact owners

This workflow syncs Zendesk tickets to Pipedrive contact owners. This workflow is triggered every day at 09:00 with Zendesk collecting all the tickets updated after the last execution timestamp and updating them according to Pipedrive contacts. It also adds Zendesk comments to the tickets as notes in Pipedrive. Prerequisites Pipedrive account and Pipedrive credentials Zendesk account and Zendesk credentials Note: The Pipedrive and the Zendesk accounts need to be created by the same person / with the same email. How it works Cron node triggers the workflow every day at 09:00. Zendesk node collects all the tickets updated after the last execution timestamp. If node checks if the channel in the ticket is an email, and if so, it continues the workflow. The Item Lists node removes duplicates to make search efficient. Pipedrive node searches persons by email. Set node renames and keeps only needed fields (email & person id) Merge by key node adds the Pipedrive contact id to Zendesk tickets. The HTTP Request node gets Zendesk comments for tickets and the Merge node adds them to tickets. Split node adds nodes in batches with each iteration. Item list node splits comments into separate items. Pipedrive node adds comment as notes. If node checks if the data processing is done and if not, goes back to the Split node. The Function Item node sets the new last execution timestamp.

Send Zendesk tickets to Pipedrive contacts and assign tasks

This workflow automatically sends Zendesk tickets to Pipedrive contacts and makes them task assignees. The automation is triggered every 5 minutes, with Zendesk checking and collecting new tickets which are then individually assigned to a Pipedrive contact. Prerequisites Pipedrive account and Pipedrive credentials Zendesk account and Zendesk credentials Note: The Pipedrive and the Zendesk accounts need to be created by the same person / with the same email. How it works Cron node triggers the workflow every 5 minutes. Zendesk node collects all the tickets received after the last execution timestamp. Set node passes only the requester`s email and ID further to the Merge node. Merge by key node merges both inputs together, the tickets and their contact emails. Pipedrive node then searches for the requester. HTTP Request node gets owner information of Pipedrive contact. Set nodes keep only the requester owner's email and the agent`s email and id. Merge by key node merges the information and adds the contact owner to ticket data. Zendesk node changes the assignee to the Pipedrive contact owner or adds a note if the requester is not found. The Function Item node sets the new last execution timestamp.

Build your own Pipedrive and Zendesk integration

Create custom Pipedrive and Zendesk workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Pipedrive supported actions

Create

Create an activity

Delete

Delete an activity

Get

Get data of an activity

Get Many

Get data of many activities

Update

Update an activity

Create

Create a deal

Delete

Delete a deal

Duplicate

Duplicate a deal

Get

Get data of a deal

Get Many

Get data of many deals

Search a deal

Update

Update a deal

Get Many

Get many activities of a deal

Add

Add a product to a deal

Get Many

Get many products in a deal

Remove

Remove a product from a deal

Update

Update a product in a deal

Create

Create a file

Delete

Delete a file

Download

Download a file

Get

Get data of a file

Update

Update file details

Create

Create a lead

Delete

Delete a lead

Get

Get data of a lead

Get Many

Get data of many leads

Update

Update a lead

Create

Create a note

Delete

Delete a note

Get

Get data of a note

Get Many

Get data of many notes

Update

Update a note

Create

Create an organization

Delete

Delete an organization

Get

Get data of an organization

Get Many

Get data of many organizations

Search organizations

Update

Update an organization

Create

Create a person

Delete

Delete a person

Get

Get data of a person

Get Many

Get data of many persons

Search all persons

Update

Update a person

Get Many

Get data of many products

Zendesk supported actions

Ticket
Ticket Field
User
Organization

Create

Create a ticket

Delete

Delete a ticket

Get

Get a ticket

Get Many

Get many tickets

Recover

Recover a suspended ticket

Update

Update a ticket

Get

Get a ticket field

Get Many

Get many system and custom ticket fields

Create

Create a user

Delete

Delete a user

Get

Get a user

Get Many

Get many users

Get Organizations

Get a user's organizations

Get Related Data

Get data related to the user

Search users

Update

Update a user

Count

Count organizations

Create

Create an organization

Delete

Delete an organization

Get

Get an organization

Get Many

Get many organizations

Get Related Data

Get data related to the organization

Update

Update a organization

Pipedrive and Zendesk integration details

Pipedrive is a sales-focused Customer Relationship Management tool that teams of all sizes love using. At the core of Pipedrive is pipeline management, and it features key sales functionalities: automations, email integration and a decent selection of partner integrations.

Pipedrive node docs + examples

Pipedrive credential docs

See Pipedrive integrations

Related categories

Sales

Zendesk is a complete customer service software & sales CRM that is easy to use and responds to your business needs. It is scalable, customizable, and affordable, that is why companies like Uber and SIEMENS use Zendesk.

Zendesk node docs + examples

Zendesk credential docs

See Zendesk integrations

Related categories

Communication

Other integrations with Pipedrive

Other integrations with Zendesk

Pipedrive and Zendesk integration tutorials

Marketing Automation
Guide

Getting started with CRM automation: Essential guide & templates included

Discover how to streamline your sales & marketing with our CRM automation guide. Access customizable templates to jumpstart your automation process!

Database
Sales
ITOps
Tutorial

How to compare databases via the Compare Datasets node: a step-by-step tutorial

Learn to compare databases automatically, be it SQL tables or data from your favorite CRM. Grab this step-by-step tutorial with a free customizable workflow!

Database
Guide

How to synchronize data between two systems (one-way vs. two-way sync)

Learn how to build no-code workflows that automatically synchronize data between your CRMs.

FAQs

Can Pipedrive connect with Zendesk?
Can I use Pipedrive’s API with n8n?
Can I use Zendesk’s API with n8n?
Is n8n secure for integrating Pipedrive and Zendesk?
How to get started with Pipedrive and Zendesk integration in n8n.io?

Need help setting up your Pipedrive and Zendesk integration?

Discover our latest community's recommendations and join the discussions about Pipedrive and Zendesk integration.

Wrong number of executions using Zendesk Search User Node and Always Output Data

August 8, 2024 Rafael Serrano

Describe the problem/error/question I’m building a workflow to update the user database in Zendesk. Basically, I search for an email using the Zendesk Search User Node and will perform different actions if the user is pr…

Looking to integrate Pipedrive and Zendesk in your company?