Can Freshdesk connect with Salesforce?

Yes, Freshdesk can connect with Salesforce using n8n.io. With n8n, you can create workflows that automate tasks and transfer data between Freshdesk and Salesforce. Configure nodes for Freshdesk and Salesforce in the n8n interface, specifying actions and triggers to set up their connection.

Can I use Freshdesk’s API with n8n?

Yes, with n8n, you can programmatically interact with Freshdesk’s API via pre-defined supported actions or raw HTTP requests. With the HTTP Request node, you create a REST API call. You need to understand basic API terminology and concepts.

Can I use Salesforce’s API with n8n?

Yes, with n8n, you can programmatically interact with Salesforce’s API via pre-defined supported actions or raw HTTP requests. With the HTTP Request node, you create a REST API call. You need to understand basic API terminology and concepts.

Is n8n secure for integrating Freshdesk and Salesforce?

Yes, it is safe to use n8n to integrate Freshdesk and Salesforce. n8n offers various features to ensure the safe handling of your data. These include encrypted data transfers, secure credential storage, RBAC functionality, and compliance with industry-standard security practices (SOC2 compliant). For hosted plans, data is stored within the EU on servers located in Frankfurt, Germany. You can also host it on your own infrastructure for added control. Learn more about n8n’s security practices here.

How to get started with Freshdesk and Salesforce integration in n8n.io?

To start integrating Freshdesk and Salesforce in n8n, you have different options depending on how you intend to use it: n8n Cloud: hosted solution, no need to install anything. Self-host: recommended method for full-control or customized use cases. Unlike other platforms that charge per operation, step, or task, n8n charges only for full workflow executions. This approach guarantees predictable costs and scalability, no matter the complexity or volume of your workflows.

Back to Integrations

Freshdesk

Salesforce

Freshdesk and Salesforce integration

Save yourself the work of writing custom integrations for Freshdesk and Salesforce and use n8n instead. Build adaptable and scalable Communication, and Sales workflows that work with your technology stack. All within a building experience you will love.

Get started

See n8n in action

How to connect Freshdesk and Salesforce

Step 1: Create a new workflow
Step 2: Add and configure nodes
Step 3: Connect
Step 4: Customize and extend your integration
Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Freshdesk and Salesforce integration: Create a new workflow and add the first step

Step 2: Add and configure Freshdesk and Salesforce nodes

You can find Freshdesk and Salesforce in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Freshdesk and Salesforce nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Freshdesk and Salesforce integration: Add and configure Freshdesk and Salesforce nodes

Step 3: Connect Freshdesk and Salesforce

A connection establishes a link between Freshdesk and Salesforce (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Freshdesk and Salesforce integration: Connect Freshdesk and Salesforce

Step 4: Customize and extend your Freshdesk and Salesforce integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Freshdesk and Salesforce with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Freshdesk and Salesforce integration: Customize and extend your Freshdesk and Salesforce integration

Step 5: Test and activate your Freshdesk and Salesforce workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Freshdesk to Salesforce or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Freshdesk and Salesforce integration: Test and activate your Freshdesk and Salesforce workflow

Build your own Freshdesk and Salesforce integration

Create custom Freshdesk and Salesforce workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Freshdesk supported actions

Contact
Ticket

Create

Create a new contact

Delete

Delete a contact

Get

Get a contact

Get Many

Get many contacts

Update

Update a contact

Create

Create a new ticket

Delete

Delete a ticket

Get

Get a ticket

Get Many

Get many tickets

Update

Update a ticket

Salesforce supported actions

Add Note

Add note to an account

Create

Create an account

Create or Update

Create a new account, or update the current one if it already exists (upsert)

Delete

Delete an account

Get

Get an account

Get Many

Get many accounts

Get Summary

Returns an overview of account's metadata

Update

Update an account

Create

Create a attachment

Delete

Delete a attachment

Get

Get a attachment

Get Many

Get many attachments

Get Summary

Returns an overview of attachment's metadata

Update

Update a attachment

Add Comment

Add a comment to a case

Create

Create a case

Delete

Delete a case

Get

Get a case

Get Many

Get many cases

Get Summary

Returns an overview of case's metadata

Update

Update a case

Add Contact To Campaign

Add contact to a campaign

Add Note

Add note to a contact

Create

Create a contact

Create or Update

Create a new contact, or update the current one if it already exists (upsert)

Delete

Delete a contact

Get

Get a contact

Get Many

Get many contacts

Get Summary

Returns an overview of contact's metadata

Update

Update a contact

Create

Create a custom object record

Create or Update

Create a new record, or update the current one if it already exists (upsert)

Delete

Delete a custom object record

Get

Get a custom object record

Get Many

Get many custom object records

Update

Update a custom object record

Upload

Upload a document

Get Many

Get many flows

Invoke

Invoke a flow

Add Lead To Campaign

Add lead to a campaign

Add Note

Add note to a lead

Create

Create a lead

Create or Update

Create a new lead, or update the current one if it already exists (upsert)

Delete

Delete a lead

Get

Get a lead

Get Many

Get many leads

Get Summary

Returns an overview of Lead's metadata

Update

Update a lead

Add Note

Add note to an opportunity

Create

Create an opportunity

Create or Update

Create a new opportunity, or update the current one if it already exists (upsert)

Delete

Delete an opportunity

Get

Get an opportunity

Get Many

Get many opportunities

Get Summary

Returns an overview of opportunity's metadata

Update

Update an opportunity

Query

Execute a SOQL query that returns all the results in a single response

Create

Create a task

Delete

Delete a task

Get

Get a task

Get Many

Get many tasks

Get Summary

Returns an overview of task's metadata

Update

Update a task

Get

Get a user

Get Many

Get many users

Freshdesk and Salesforce integration details

Freshdesk is designed to simplify and enhance customer service. Online businesses frequently use its top-notch and economical features to boost customer self-service and the general productivity of their support teams.

Freshdesk node docs + examples

Freshdesk credential docs

See Freshdesk integrations

Related categories

Communication

Salesforce is one of the best cloud-based CRM (Customer Relationship Management) platform. It is an integrated CRM that provides a single shared view of each customer for all the departments within an organization, such as Marketing, Sales, Commerce, and Service.

Salesforce node docs + examples

Salesforce credential docs

See Salesforce integrations

Related categories

Sales

Communication

Other integrations with Freshdesk

Other integrations with Salesforce

Freshdesk and Salesforce integration tutorials

Sales
Tutorial

How to easily automate your Salesforce data import

Salesforce and other CRMs are built around the data they are being fed. This begs the question, where do we get this data from? Before switching to a CRM, it is common for organizations to have data pipelines of leads and customers stored in extant sources like spreadsheets and ERPs. These sources could store data that range from hundreds to billions. Thus, it is imperative that we explore some of the most efficient and effective ways to import data into Salesforce. And this is the crux of thi