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integrationMicrosoft Entra ID (Azure Active Directory) node
HTTP Request

Freshservice and Microsoft Entra ID (Azure Active Directory) integration

Save yourself the work of writing custom integrations for Freshservice and Microsoft Entra ID (Azure Active Directory) and use n8n instead. Build adaptable and scalable Productivity, and Cybersecurity workflows that work with your technology stack. All within a building experience you will love.

How to connect Freshservice and Microsoft Entra ID (Azure Active Directory)

  • Step 1: Create a new workflow
  • Step 2: Add and configure nodes
  • Step 3: Connect
  • Step 4: Customize and extend your integration
  • Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Freshservice and Microsoft Entra ID (Azure Active Directory) integration: Create a new workflow and add the first step

Step 2: Add and configure Freshservice and Microsoft Entra ID (Azure Active Directory) (using the HTTP Request node)

You can find Freshservice and Microsoft Entra ID (Azure Active Directory) nodes in the nodes panel and drag them onto your workflow canvas. Freshservice node comes with pre-built credentials and supported actions. Microsoft Entra ID (Azure Active Directory) can be set up with the HTTP Request node using a pre-configured credential type. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory). Configure Freshservice and Microsoft Entra ID (Azure Active Directory) nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Freshservice and Microsoft Entra ID (Azure Active Directory) integration: Add and configure Freshservice and Microsoft Entra ID (Azure Active Directory) nodes

Step 3: Connect Freshservice and Microsoft Entra ID (Azure Active Directory)

A connection establishes a link between Freshservice and Microsoft Entra ID (Azure Active Directory) (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Freshservice and Microsoft Entra ID (Azure Active Directory) integration: Connect Freshservice and Microsoft Entra ID (Azure Active Directory)

Step 4: Customize and extend your Freshservice and Microsoft Entra ID (Azure Active Directory) integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Freshservice and Microsoft Entra ID (Azure Active Directory) with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Freshservice and Microsoft Entra ID (Azure Active Directory) integration: Customize and extend your Freshservice and Microsoft Entra ID (Azure Active Directory) integration

Step 5: Test and activate your Freshservice and Microsoft Entra ID (Azure Active Directory) workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Freshservice to Microsoft Entra ID (Azure Active Directory) or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Freshservice and Microsoft Entra ID (Azure Active Directory) integration: Test and activate your Freshservice and Microsoft Entra ID (Azure Active Directory) workflow

Build your own Freshservice and Microsoft Entra ID (Azure Active Directory) integration

Create custom Freshservice and Microsoft Entra ID (Azure Active Directory) workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Freshservice supported actions

Create
Create an agent
Delete
Delete an agent
Get
Retrieve an agent
Get Many
Retrieve many agents
Update
Update an agent
Create
Create an agent group
Delete
Delete an agent group
Get
Retrieve an agent group
Get Many
Retrieve many agent groups
Update
Update an agent group
Get
Retrieve an agent role
Get Many
Retrieve many agent roles
Create
Create an announcement
Delete
Delete an announcement
Get
Retrieve an announcement
Get Many
Retrieve many announcements
Update
Update an announcement
Create
Create an asset type
Delete
Delete an asset type
Get
Retrieve an asset type
Get Many
Retrieve many asset types
Update
Update an asset type
Create
Create a change
Delete
Delete a change
Get
Retrieve a change
Get Many
Retrieve many changes
Update
Update a change
Create
Create a department
Delete
Delete a department
Get
Retrieve a department
Get Many
Retrieve many departments
Update
Update a department
Create
Create a location
Delete
Delete a location
Get
Retrieve a location
Get Many
Retrieve many locations
Update
Update a location
Create
Create a problem
Delete
Delete a problem
Get
Retrieve a problem
Get Many
Retrieve many problems
Update
Update a problem
Create
Create a product
Delete
Delete a product
Get
Retrieve a product
Get Many
Retrieve many products
Update
Update a product
Create
Create a release
Delete
Delete a release
Get
Retrieve a release
Get Many
Retrieve many releases
Update
Update a release
Create
Create a requester
Delete
Delete a requester
Get
Retrieve a requester
Get Many
Retrieve many requesters
Update
Update a requester
Create
Create a requester group
Delete
Delete a requester group
Get
Retrieve a requester group
Get Many
Retrieve many requester groups
Update
Update a requester group
Create
Create a software application
Delete
Delete a software application
Get
Retrieve a software application
Get Many
Retrieve many software applications
Update
Update a software application
Create
Create a ticket
Delete
Delete a ticket
Get
Retrieve a ticket
Get Many
Retrieve many tickets
Update
Update a ticket

Supported API Endpoints for Microsoft Entra ID (Azure Active Directory)

List Users
Retrieve a list of user objects.
GET
/users
Create User
Create a new user.
POST
/users
Get User
Retrieve the properties and relationships of user object.
GET
/users/{userId}
Update User
Update the properties of a user object.
PATCH
/users/{userId}
Delete User
Delete a user.
DELETE
/users/{userId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

List Groups
Retrieve a list of group objects.
GET
/groups
Create Group
Create a new group.
POST
/groups
Get Group
Retrieve the properties and relationships of a group object.
GET
/groups/{groupId}
Update Group
Update the properties of a group object.
PATCH
/groups/{groupId}
Delete Group
Delete a group.
DELETE
/groups/{groupId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

List Applications
Retrieve a list of application objects.
GET
/applications
Create Application
Create a new application.
POST
/applications
Get Application
Retrieve the properties and relationships of an application object.
GET
/applications/{applicationId}
Update Application
Update the properties of an application object.
PATCH
/applications/{applicationId}
Delete Application
Delete an application.
DELETE
/applications/{applicationId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

List Group Members
Retrieve a list of the members of a group.
GET
/groups/{groupId}/members
Add Group Member
Add a member to a group.
POST
/groups/{groupId}/members/$ref
Get Group Member
Retrieve a member of a group.
GET
/groups/{groupId}/members/{memberId}
Remove Group Member
Remove a member from a group.
DELETE
/groups/{groupId}/members/{memberId}/$ref
Update Group Member
Update the properties of a group member.
PATCH
/groups/{groupId}/members/{memberId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

FAQs

  • Can Freshservice connect with Microsoft Entra ID (Azure Active Directory)?

  • Can I use Freshservice’s API with n8n?

  • Can I use Microsoft Entra ID (Azure Active Directory)’s API with n8n?

  • Is n8n secure for integrating Freshservice and Microsoft Entra ID (Azure Active Directory)?

  • How to get started with Freshservice and Microsoft Entra ID (Azure Active Directory) integration in n8n.io?

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Why use n8n to integrate Freshservice with Microsoft Entra ID (Azure Active Directory)

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Your data is displayed alongside your settings, making edge cases easy to track down.

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