Freshservice and OpenCTI integration

Save yourself the work of writing custom integrations for Freshservice and OpenCTI and use n8n instead. Build adaptable and scalable Productivity, and Cybersecurity workflows that work with your technology stack. All within a building experience you will love.

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How to connect Freshservice and OpenCTI

Step 1: Create a new workflow
Step 2: Add and configure nodes
Step 3: Connect
Step 4: Customize and extend your integration
Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Freshservice and OpenCTI integration: Create a new workflow and add the first step

Step 2: Add and configure Freshservice and OpenCTI (using the HTTP Request node)

You can find Freshservice and OpenCTI nodes in the nodes panel and drag them onto your workflow canvas. Freshservice node comes with pre-built credentials and supported actions. OpenCTI can be set up with the HTTP Request node using a pre-configured credential type. The HTTP Request node makes custom API calls to OpenCTI. Configure Freshservice and OpenCTI nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Freshservice and OpenCTI integration: Add and configure Freshservice and OpenCTI nodes

Step 3: Connect Freshservice and OpenCTI

A connection establishes a link between Freshservice and OpenCTI (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Freshservice and OpenCTI integration: Connect Freshservice and OpenCTI

Step 4: Customize and extend your Freshservice and OpenCTI integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Freshservice and OpenCTI with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Freshservice and OpenCTI integration: Customize and extend your Freshservice and OpenCTI integration

Step 5: Test and activate your Freshservice and OpenCTI workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Freshservice to OpenCTI or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Freshservice and OpenCTI integration: Test and activate your Freshservice and OpenCTI workflow

Build your own Freshservice and OpenCTI integration

Create custom Freshservice and OpenCTI workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Freshservice supported actions

Create

Create an agent

Delete

Delete an agent

Get

Retrieve an agent

Get Many

Retrieve many agents

Update

Update an agent

Create

Create an agent group

Delete

Delete an agent group

Get

Retrieve an agent group

Get Many

Retrieve many agent groups

Update

Update an agent group

Get

Retrieve an agent role

Get Many

Retrieve many agent roles

Create

Create an announcement

Delete

Delete an announcement

Get

Retrieve an announcement

Get Many

Retrieve many announcements

Update

Update an announcement

Create

Create an asset type

Delete

Delete an asset type

Get

Retrieve an asset type

Get Many

Retrieve many asset types

Update

Update an asset type

Create

Create a change

Delete

Delete a change

Get

Retrieve a change

Get Many

Retrieve many changes

Update

Update a change

Create

Create a department

Delete

Delete a department

Get

Retrieve a department

Get Many

Retrieve many departments

Update

Update a department

Create

Create a location

Delete

Delete a location

Get

Retrieve a location

Get Many

Retrieve many locations

Update

Update a location

Create

Create a problem

Delete

Delete a problem

Get

Retrieve a problem

Get Many

Retrieve many problems

Update

Update a problem

Create

Create a product

Delete

Delete a product

Get

Retrieve a product

Get Many

Retrieve many products

Update

Update a product

Create

Create a release

Delete

Delete a release

Get

Retrieve a release

Get Many

Retrieve many releases

Update

Update a release

Create

Create a requester

Delete

Delete a requester

Get

Retrieve a requester

Get Many

Retrieve many requesters

Update

Update a requester

Create

Create a requester group

Delete

Delete a requester group

Get

Retrieve a requester group

Get Many

Retrieve many requester groups

Update

Update a requester group

Create

Create a software application

Delete

Delete a software application

Get

Retrieve a software application

Get Many

Retrieve many software applications

Update

Update a software application

Create

Create a ticket

Delete

Delete a ticket

Get

Retrieve a ticket

Get Many

Retrieve many tickets

Update

Update a ticket

Supported methods for OpenCTI

Delete

Get

Head

Options

Patch

Post

Put

Requires additional credentials set up

Use n8n’s HTTP Request node with a predefined or generic credential type to make custom API calls.

Freshservice and OpenCTI integration details

Freshservice is a cloud-based IT Help Desk and service management tool that helps businesses in their IT operations. A knowledge-base, self-service portal, and ticketing system are features included in the solution.

Freshservice node docs + examples

Freshservice credential docs

See Freshservice integrations

Related categories

Productivity

OpenCTI is an open-source platform designed for cyber threat intelligence management. It facilitates the collection, analysis, and sharing of threat intelligence data, helping organizations proactively defend against cyber threats by providing insights into vulnerabilities, indicators of compromise, and attacker tactics.

OpenCTI credentials docs

Using predefined credential types

See OpenCTI integrations

Related categories

Cybersecurity

Other integrations with Freshservice