Can Freshservice connect with SmartSuite?

Yes, Freshservice can connect with SmartSuite using n8n.io. With n8n, you can create workflows that automate tasks and transfer data between Freshservice and SmartSuite. Configure nodes for Freshservice and SmartSuite in the n8n interface, specifying actions and triggers to set up their connection.

Can I use Freshservice’s API with n8n?

Yes, with n8n, you can programmatically interact with Freshservice’s API via pre-defined supported actions or raw HTTP requests. With the HTTP Request node, you create a REST API call. You need to understand basic API terminology and concepts.

Can I use SmartSuite’s API with n8n?

Yes, with n8n, you can programmatically interact with SmartSuite’s API via pre-defined supported actions or raw HTTP requests. With the HTTP Request node, you create a REST API call. You need to understand basic API terminology and concepts.

Is n8n secure for integrating Freshservice and SmartSuite?

Yes, it is safe to use n8n to integrate Freshservice and SmartSuite. n8n offers various features to ensure the safe handling of your data. These include encrypted data transfers, secure credential storage, RBAC functionality, and compliance with industry-standard security practices (SOC2 compliant). For hosted plans, data is stored within the EU on servers located in Frankfurt, Germany. You can also host it on your own infrastructure for added control. Learn more about n8n’s security practices here.

How to get started with Freshservice and SmartSuite integration in n8n.io?

To start integrating Freshservice and SmartSuite in n8n, you have different options depending on how you intend to use it: n8n Cloud: hosted solution, no need to install anything. Self-host: recommended method for full-control or customized use cases. Unlike other platforms that charge per operation, step, or task, n8n charges only for full workflow executions. This approach guarantees predictable costs and scalability, no matter the complexity or volume of your workflows.

Back to Integrations

Freshservice

SmartSuite

Freshservice and SmartSuite integration

Save yourself the work of writing custom integrations for Freshservice and SmartSuite and use n8n instead. Build adaptable and scalable Productivity workflows that work with your technology stack. All within a building experience you will love.

Get started

See n8n in action

How to connect Freshservice and SmartSuite

Step 1: Create a new workflow
Step 2: Add and configure nodes
Step 3: Connect
Step 4: Customize and extend your integration
Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Freshservice and SmartSuite integration: Create a new workflow and add the first step

Step 2: Add and configure Freshservice and SmartSuite nodes (using the HTTP Request node)

You can find the Freshservice node in the nodes panel and drag it onto your workflow canvas. To add the SmartSuite app to the workflow select the HTTP Request node and use the generic authentication method to make custom API calls to SmartSuite. Configure SmartSuite and Freshservice one by one: input data on the left, parameters in the middle, and output data on the right.

Freshservice and SmartSuite integration: Add and configure Freshservice and SmartSuite nodes

Step 3: Connect Freshservice and SmartSuite

A connection establishes a link between Freshservice and SmartSuite (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Freshservice and SmartSuite integration: Connect Freshservice and SmartSuite

Step 4: Customize and extend your Freshservice and SmartSuite integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Freshservice and SmartSuite with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Freshservice and SmartSuite integration: Customize and extend your Freshservice and SmartSuite integration

Step 5: Test and activate your Freshservice and SmartSuite workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Freshservice to SmartSuite or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Freshservice and SmartSuite integration: Test and activate your Freshservice and SmartSuite workflow

Build your own Freshservice and SmartSuite integration

Create custom Freshservice and SmartSuite workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Freshservice supported actions

Create

Create an agent

Delete

Delete an agent

Get

Retrieve an agent

Get Many

Retrieve many agents

Update

Update an agent

Create

Create an agent group

Delete

Delete an agent group

Get

Retrieve an agent group

Get Many

Retrieve many agent groups

Update

Update an agent group

Get

Retrieve an agent role

Get Many

Retrieve many agent roles

Create

Create an announcement

Delete

Delete an announcement

Get

Retrieve an announcement

Get Many

Retrieve many announcements

Update

Update an announcement

Create

Create an asset type

Delete

Delete an asset type

Get

Retrieve an asset type

Get Many

Retrieve many asset types

Update

Update an asset type

Create

Create a change

Delete

Delete a change

Get

Retrieve a change

Get Many

Retrieve many changes

Update

Update a change

Create

Create a department

Delete

Delete a department

Get

Retrieve a department

Get Many

Retrieve many departments

Update

Update a department

Create

Create a location

Delete

Delete a location

Get

Retrieve a location

Get Many

Retrieve many locations

Update

Update a location

Create

Create a problem

Delete

Delete a problem

Get

Retrieve a problem

Get Many

Retrieve many problems

Update

Update a problem

Create

Create a product

Delete

Delete a product

Get

Retrieve a product

Get Many

Retrieve many products

Update

Update a product

Create

Create a release

Delete

Delete a release

Get

Retrieve a release

Get Many

Retrieve many releases

Update

Update a release

Create

Create a requester

Delete

Delete a requester

Get

Retrieve a requester

Get Many

Retrieve many requesters

Update

Update a requester

Create

Create a requester group

Delete

Delete a requester group

Get

Retrieve a requester group

Get Many

Retrieve many requester groups

Update

Update a requester group

Create

Create a software application

Delete

Delete a software application

Get

Retrieve a software application

Get Many

Retrieve many software applications

Update

Update a software application

Create

Create a ticket

Delete

Delete a ticket

Get

Retrieve a ticket

Get Many

Retrieve many tickets

Update

Update a ticket

Supported API Endpoints for SmartSuite

To set up SmartSuite integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to SmartSuite to query the data you need using the API endpoint URLs you provide.

Solutions
Applications
Members
Tags
Comments

List solutions

Returns a list of all solutions present in the Workspace.

GET

/api/v1/solutions/

Return specific solution

Returns a specific solution.

GET

/api/v1/solutions/[Solution_Id]/

Duplicate solution

Duplicates a Solution into another Workspace where you have Admin or Creator role access.

POST

/api/v1/solutions/duplicate/

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the SmartSuite official documentation to get a full list of all API endpoints and verify the scraped ones!

View workflow

Or explore 800+ other templates here

List applications

Returns a list of all Tables.

GET

/api/v1/applications/

Return specific application

Returns a specific Table.

GET

/api/v1/applications/[App_id]/

Add field to application

Adds a field of the specified type to a Table.

POST

/api/v1/applications/[App_Id]/add_field/

Bulk add fields to application

Adds a field of the specified type to a Table in bulk.

POST

/api/v1/applications/[App_Id]/bulk-add-fields/

List workspace members

Returns a list of workspace Members and their profiles.

POST

/api/v1/applications/members/records/list/

These API endpoints were generated using n8n

View workflow

Or explore 800+ other templates here

Update member profile

Updates a member's profile by their unique id.

PATCH

/api/v1/applications/members/records/[Id]/

These API endpoints were generated using n8n

View workflow

Or explore 800+ other templates here

Get tag field values for solution

Gets a list of Tag Field values for the specified solution.

GET

/api/v1/tags/?solution=[Solution_Id]/

These API endpoints were generated using n8n

View workflow

Or explore 800+ other templates here

List record comments

Gets a record's comments.

GET

/api/v1/comments/?record=[Record_Id]

Add comment to record

Adds a comment to a record.

POST

/api/v1/comments/

These API endpoints were generated using n8n

View workflow

Or explore 800+ other templates here

Freshservice and SmartSuite integration details

Freshservice is a cloud-based IT Help Desk and service management tool that helps businesses in their IT operations. A knowledge-base, self-service portal, and ticketing system are features included in the solution.

Freshservice node docs + examples

Freshservice credential docs

See Freshservice integrations

Related categories

Productivity

Smartsuite is a software package designed for productivity and collaboration, frequently used by businesses and professionals. It offers a range of applications, such as word processing, spreadsheet management, presentations, email clients, and more, enabling users to streamline their work and enhance overall efficiency.

Using generic authentication

See SmartSuite integrations

Related categories

Productivity

Other integrations with Freshservice