ServiceNow and Telegram integration

Save yourself the work of writing custom integrations for ServiceNow and Telegram and use n8n instead. Build adaptable and scalable Productivity, and Communication workflows that work with your technology stack. All within a building experience you will love.

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How to connect ServiceNow and Telegram

Step 1: Create a new workflow
Step 2: Add and configure nodes
Step 3: Connect
Step 4: Customize and extend your integration
Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Step 2: Add and configure ServiceNow and Telegram nodes

You can find ServiceNow and Telegram in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure ServiceNow and Telegram nodes one by one: input data on the left, parameters in the middle, and output data on the right.

ServiceNow and Telegram integration: Add and configure ServiceNow and Telegram nodes

Step 3: Connect ServiceNow and Telegram

A connection establishes a link between ServiceNow and Telegram (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

ServiceNow and Telegram integration: Connect ServiceNow and Telegram

Step 4: Customize and extend your ServiceNow and Telegram integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect ServiceNow and Telegram with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

ServiceNow and Telegram integration: Customize and extend your ServiceNow and Telegram integration

Step 5: Test and activate your ServiceNow and Telegram workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from ServiceNow to Telegram or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

ServiceNow and Telegram integration: Test and activate your ServiceNow and Telegram workflow

Build your own ServiceNow and Telegram integration

Create custom ServiceNow and Telegram workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

ServiceNow supported actions

Upload

Upload an attachment to a specific table record

Delete

Delete an attachment

Get

Get an attachment

Get Many

Get many attachments on a table

Get Many

Create

Delete

Get

Get Many

Update

Create

Delete

Get

Get Many

Update

Create

Delete

Get

Get Many

Update

Get Many

Telegram supported actions

Chat
Callback
File
Message

Get

Get up to date information about a chat

Get Administrators

Get the Administrators of a chat

Get Member

Get the member of a chat

Leave

Leave a group, supergroup or channel

Set Description

Set the description of a chat

Set Title

Set the title of a chat

Answer Query

Send answer to callback query sent from inline keyboard

Answer Inline Query

Send answer to callback query sent from inline bot

Get

Get a file

Delete Chat Message

Delete a chat message

Edit Message Text

Edit a text message

Pin Chat Message

Pin a chat message

Send Animation

Send an animated file

Send Audio

Send a audio file

Send Chat Action

Send a chat action

Send Document

Send a document

Send Location

Send a location

Send Media Group

Send group of photos or videos to album

Send Message

Send a text message

Send Photo

Send a photo

Send Sticker

Send a sticker

Send Video

Send a video

Unpin Chat Message

Unpin a chat message

ServiceNow and Telegram integration details

ServiceNow is an end-to-end enterprise service management solution that is both intuitive and simple to implement and utilize. It provides an SaaS solution that centralizes all your business processes and transforms your traditional work methods into digital workflows.

ServiceNow node docs + examples

ServiceNow credential docs

See ServiceNow integrations

Related categories

Productivity

Communication

Telegram is one of the fastest and most secured messaging apps on the market, connecting people via unique distributed network of data centers around the globe. You can create group chats up to 200,000 members, share large videos and documents of any type. It is completely free, and offers many unique features and options.

Telegram node docs + examples

Telegram credential docs

See Telegram integrations

Related categories

Communication

Other integrations with ServiceNow

Other integrations with Telegram

ServiceNow and Telegram integration tutorials

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How to create an AI bot in Telegram

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How to build a multilingual Telegram bot with low code

Learn how to build a multilingual bot for Telegram with a few lines of JavaScript code, a NocoDB database, and conditional logic in an automated workflow.