Back to Integrations
integrationCustomer.io node
integrationTwilio node

Customer.io and Twilio integration

Save yourself the work of writing custom integrations for Customer.io and Twilio and use n8n instead. Build adaptable and scalable Communication, and Development workflows that work with your technology stack. All within a building experience you will love.

How to connect Customer.io and Twilio

  • Step 1: Create a new workflow
  • Step 2: Add and configure nodes
  • Step 3: Connect
  • Step 4: Customize and extend your integration
  • Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Customer.io and Twilio integration: Create a new workflow and add the first step

Step 2: Add and configure Customer.io and Twilio nodes

You can find Customer.io and Twilio in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Customer.io and Twilio nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Customer.io and Twilio integration: Add and configure Customer.io and Twilio nodes

Step 3: Connect Customer.io and Twilio

A connection establishes a link between Customer.io and Twilio (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Customer.io and Twilio integration: Connect Customer.io and Twilio

Step 4: Customize and extend your Customer.io and Twilio integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Customer.io and Twilio with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Customer.io and Twilio integration: Customize and extend your Customer.io and Twilio integration

Step 5: Test and activate your Customer.io and Twilio workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Customer.io to Twilio or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Customer.io and Twilio integration: Test and activate your Customer.io and Twilio workflow

Build your own Customer.io and Twilio integration

Create custom Customer.io and Twilio workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Customer.io supported actions

Create or Update
Create a new customer, or update the current one if it already exists (upsert)
Delete
Delete a customer
Track
Track a customer event
Track Anonymous
Track an anonymous event
Get
Get Many
Get Metrics
Add Customer
Remove Customer

Twilio supported actions

Make
Send
Send SMS/MMS/WhatsApp message

FAQs

  • Can Customer.io connect with Twilio?

  • Can I use Customer.io’s API with n8n?

  • Can I use Twilio’s API with n8n?

  • Is n8n secure for integrating Customer.io and Twilio?

  • How to get started with Customer.io and Twilio integration in n8n.io?

Looking to integrate Customer.io and Twilio in your company?

Over 3000 companies switch to n8n every single week

Why use n8n to integrate Customer.io with Twilio

Build complex workflows, really fast

Build complex workflows, really fast

Handle branching, merging and iteration easily.
Pause your workflow to wait for external events.

Code when you need it, UI when you don't

Simple debugging

Your data is displayed alongside your settings, making edge cases easy to track down.

Use templates to get started fast

Use 1000+ workflow templates available from our core team and our community.

Reuse your work

Copy and paste, easily import and export workflows.

Implement complex processes faster with n8n

red iconyellow iconred iconyellow icon