Fluent Support and Telegram integration
How to connect Fluent Support and Telegram
Create a new workflow and add the first step
In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.
Build your own Fluent Support and Telegram integration
Create custom Fluent Support and Telegram workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.
Supported API Endpoints for Fluent Support
List tickets
Retrieves all tickets available in the system.
Get ticket
Fetches a specific ticket by its ID.
Create ticket
Creates a new ticket by the customer.
Reply to ticket
Submits a reply to an existing ticket as an agent.
Update reply
Updates a reply to a specific ticket.
Get ticket
Retrieve a specific ticket by Ticket ID.
Create ticket
Create a new Ticket using agent.
Create ticket
This endpoint creates a new ticket.
Reply to ticket
This endpoint adds a reply to a ticket.
Update reply
This endpoint updates a specific reply for a ticket.
Delete ticket(s)
This endpoint deletes one or more tickets.
Add tag to ticket
This endpoint adds a tag to a specific ticket.
Remove tag from ticket
This endpoint removes a tag from a specific ticket.
Update ticket properties
This endpoint updates properties associated with the ticket.
List customers
Retrieves a list of all customers.
Get customer
Fetches details of a specific customer by ID.
List customers
This endpoint gets all customers.
Get specific customer
This endpoint retrieves a specific customer.
Get customer
This endpoint retrieves a specific customer by customer ID.
Get overall reports
Retrieves overall reports based on tickets.
Get overall reports
This endpoint returns overall reports.
Get ticket stats
This endpoint returns ticket growth statistics.
Get Ticket Resolve Stats
This endpoint will return closed tickets.
Get Ticket Response Growth
This endpoint will return the stats of total replies by agents.
Get Agents Summary
This endpoint will returns total summary of agents.
List saved replies
Retrieves all saved replies.
Get user overall stats
This endpoint will return user's personal overall stats
Get ticket resolve stats
This endpoint returns total ticket closed by user.
Get ticket response growth
This endpoint returns total replies done by user.
Get user summary
This endpoint returns total summary of the current agent.
Get specific saved reply
This endpoint returns a specific saved reply.
List activities
This endpoint returns all activities.
Get activity settings
This endpoint returns activity settings.
List mailboxes
This endpoint returns all mailboxes.
Get mailbox
This endpoint returns a specific mailbox.
Get mailbox email configs
This endpoint returns mailbox email configs in JSON structure.
To set up Fluent Support integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to Fluent Support to query the data you need using the API endpoint URLs you provide.
See the example hereThese API endpoints were generated using n8n
n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!
Telegram supported actions
Get
Get up to date information about a chat
Get Administrators
Get the Administrators of a chat
Get Member
Get the member of a chat
Leave
Leave a group, supergroup or channel
Set Description
Set the description of a chat
Set Title
Set the title of a chat
Answer Query
Send answer to callback query sent from inline keyboard
Answer Inline Query
Send answer to callback query sent from inline bot
Get
Get a file
Delete Chat Message
Delete a chat message
Edit Message Text
Edit a text message
Pin Chat Message
Pin a chat message
Send Animation
Send an animated file
Send Audio
Send a audio file
Send Chat Action
Send a chat action
Send Document
Send a document
Send Location
Send a location
Send Media Group
Send group of photos or videos to album
Send Message
Send a text message
Send and Wait for Response
Send a message and wait for response
Send Photo
Send a photo
Send Sticker
Send a sticker
Send Video
Send a video
Unpin Chat Message
Unpin a chat message
Fluent Support and Telegram integration details
Other integrations with Telegram
Fluent Support and Telegram integration tutorials
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Using automation to boost productivity in the workplace
Instead of using IFTTT or Zapier, which can be pretty limiting on a free tier, I decided to try n8n, which is a fair-code licensed tool.
FAQ
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