Can HelpScout connect with Jira Software?

Yes, HelpScout can connect with Jira Software using n8n.io. With n8n, you can create workflows that automate tasks and transfer data between HelpScout and Jira Software. Configure nodes for HelpScout and Jira Software in the n8n interface, specifying actions and triggers to set up their connection.

Can I use HelpScout’s API with n8n?

Yes, with n8n, you can programmatically interact with HelpScout’s API via pre-defined supported actions or raw HTTP requests. With the HTTP Request node, you create a REST API call. You need to understand basic API terminology and concepts.

Can I use Jira Software’s API with n8n?

Yes, with n8n, you can programmatically interact with Jira Software’s API via pre-defined supported actions or raw HTTP requests. With the HTTP Request node, you create a REST API call. You need to understand basic API terminology and concepts.

Is n8n secure for integrating HelpScout and Jira Software?

Yes, it is safe to use n8n to integrate HelpScout and Jira Software. n8n offers various features to ensure the safe handling of your data. These include encrypted data transfers, secure credential storage, RBAC functionality, and compliance with industry-standard security practices (SOC2 compliant). For hosted plans, data is stored within the EU on servers located in Frankfurt, Germany. You can also host it on your own infrastructure for added control. Learn more about n8n’s security practices here.

How to get started with HelpScout and Jira Software integration in n8n.io?

To start integrating HelpScout and Jira Software in n8n, you have different options depending on how you intend to use it: n8n Cloud: hosted solution, no need to install anything. Self-host: recommended method for full-control or customized use cases. Unlike other platforms that charge per operation, step, or task, n8n charges only for full workflow executions. This approach guarantees predictable costs and scalability, no matter the complexity or volume of your workflows.

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HelpScout

Jira Software

HelpScout and Jira Software integration

Save yourself the work of writing custom integrations for HelpScout and Jira Software and use n8n instead. Build adaptable and scalable Communication, Development, and Productivity workflows that work with your technology stack. All within a building experience you will love.

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How to connect HelpScout and Jira Software

Step 1: Create a new workflow
Step 2: Add and configure nodes
Step 3: Connect
Step 4: Customize and extend your integration
Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

HelpScout and Jira Software integration: Create a new workflow and add the first step

Step 2: Add and configure HelpScout and Jira Software nodes

You can find HelpScout and Jira Software in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure HelpScout and Jira Software nodes one by one: input data on the left, parameters in the middle, and output data on the right.

HelpScout and Jira Software integration: Add and configure HelpScout and Jira Software nodes

Step 3: Connect HelpScout and Jira Software

A connection establishes a link between HelpScout and Jira Software (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

HelpScout and Jira Software integration: Connect HelpScout and Jira Software

Step 4: Customize and extend your HelpScout and Jira Software integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect HelpScout and Jira Software with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

HelpScout and Jira Software integration: Customize and extend your HelpScout and Jira Software integration

Step 5: Test and activate your HelpScout and Jira Software workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from HelpScout to Jira Software or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

HelpScout and Jira Software integration: Test and activate your HelpScout and Jira Software workflow

Build your own HelpScout and Jira Software integration

Create custom HelpScout and Jira Software workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

HelpScout supported actions

Conversation
Customer
Mailbox
Thread

Create

Create a new conversation

Delete

Delete a conversation

Get

Get a conversation

Get Many

Get many conversations

Create

Create a new customer

Get

Get a customer

Get Many

Get many customers

Properties

Get customer property definitions

Update

Update a customer

Get

Get data of a mailbox

Get Many

Get many mailboxes

Create

Create a new chat thread

Get Many

Get many chat threads

Jira Software supported actions

Issue
Issue Attachment
Issue Comment
User

Changelog

Get issue changelog

Create

Create a new issue

Delete

Delete an issue

Get

Get an issue

Get Many

Get many issues

Notify

Create an email notification for an issue and add it to the mail queue

Status

Return either all transitions or a transition that can be performed by the user on an issue, based on the issue's status

Update

Update an issue

Add

Add attachment to issue

Get

Get an attachment

Get Many

Get many attachments

Remove

Remove an attachment

Add

Add comment to issue

Get

Get a comment

Get Many

Get many comments

Remove

Remove a comment

Update

Update a comment

Create

Create a new user

Delete

Delete a user

Get

Retrieve a user

HelpScout and Jira Software integration details

HelpScout is a business communication tool that facilitates conversing with your customers. It is used by over 12,000 businesses because it empowers them with collaborative tools, live chats, customer data, in-app messaging, shared inboxes, and much more.

HelpScout node docs + examples

HelpScout credential docs

See HelpScout integrations

Related categories

Communication

Jira is a unique project management tool for software developers that started as an issue tracking platform. Jira Software offers the same features of Jira Core, and also includes additional Agile functionalities.

Jira Software node docs + examples

Jira Software credential docs

See Jira Software integrations

Related categories

Development

Productivity

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Other integrations with Jira Software

HelpScout and Jira Software integration tutorials

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