Integrate WhatsApp Trigger with 500+ apps and services

This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot. After submitting a Google Form, the user receives a notification via WhatsApp. These notifications are sent via a template message. In case user sends a message to the bot, the text and user data is stored in Google Sheets. To reply back to the user, fill in the ReplyText column and change the Status to 'Ready'. In a few seconds n8n will fetch the unsent replies and deliver them one by one via WhatsApp Business node. Customize this workflow to fit your specific needs, connect different online services and enhance your customer communication! 🎉 Setup Instructions To get this workflow up and running, you'll need to: 👇 Create a WhatsApp template message on the Meta Business portal. Obtain an Access Token and WhatsApp Business Account ID from the Meta Developers Portal. This is needed for the WhatsApp Business Node to send messages. Set up a WhatsApp Trigger node with App ID and App Secret from the Meta Developers Portal. Right after that copy the WhatsApp Trigger URL and add it as a Callback URL in the Meta Developers Portal. This trigger is needed to receive incoming messages and their status updates. Connect your Google Sheets account for data storage and management. Check out the documentation page. ⚠️ Important Notes WhatsApp allows automatic custom text messages only within 24 hours of the last user message. Outside with time frame only approved template messages can be sent. The workflow uses a Google Sheet to manage form submissions, incoming messages and prepare responses. You can replace these nodes and connect the WhatsApp bot with other systems.

This n8n template builds a simple WhatsApp chabot acting as a Sales Agent. The Agent is backed by a product catalog vector store to better answer user's questions. This template is intended to help introduce n8n users interested in building with WhatsApp. How it works This template is in 2 parts: creating the product catalog vector store and building the WhatsApp AI chatbot. A product brochure is imported via HTTP request node and its text contents extracted. The text contents are then uploaded to the in-memory vector store to build a knowledgebase for the chatbot. A WhatsApp trigger is used to capture messages from customers where non-text messages are filtered out. The customer's message is sent to the AI Agent which queries the product catalogue using the vector store tool. The Agent's response is sent back to the user via the WhatsApp node. How to use Once you've setup and configured your WhatsApp account and credentials First, populate the vector store by clicking the "Test Workflow" button. Next, activate the workflow to enable the WhatsApp chatbot. Message your designated WhatsApp number and you should receive a message from the AI sales agent. Tweak datasource and behaviour as required. Requirements WhatsApp Business Account OpenAI for LLM Customising this workflow Upgrade the vector store to Qdrant for persistance and production use-cases. Handle different WhatsApp message types for a more rich and engaging experience for customers.

This n8n template demonstrates the beginnings of building your own n8n-powered WhatsApp chatbot! Under the hood, utilise n8n's powerful AI features to handle different message types and use an AI agent to respond to the user. A powerful tool for any use-case! How it works Incoming WhatsApp Trigger provides a way to get messages into the workflow. The message received is extracted and sent through 1 of 4 branches for processing. Each processing branch uses AI to analyse, summarize or transcribe the message so that the AI agent can understand it. The supported types are text, image, audio (voice notes) and video. The AI Agent is used to generate a response generally and uses a wikipedia tool for more complex queries. Finally, the response message is sent back to the WhatsApp user using the WhatsApp node. How to use Once you have setup and configured your WhatsApp account, you'll need to activate your workflow to start processing messages. Good to know: Large media files may negatively impact workflow performance. Requirements WhatsApp Buisness account Google Gemini for LLM. Gemini is used specifically because it can accept audio and video files whereas at time of writing, many other providers like OpenAI's GPT, do not. Customising this workflow For performance reasons, consider detecting large audio and video before sending to the LLM. Pre-processing such files may allow your agent to perform better. Go beyond and create rich and engagement customer experiences by responding using images, audio and video instead of just text!