This n8n workflow orchestrates a powerful suite of AI Agents and automations to manage and optimize various aspects of an e-commerce operation, particularly for platforms like Shopify. It leverages Langchain AI Agents powered by OpenAI, along with a variety of integrated services, to handle customer support, product recommendations, abandoned cart recovery, inventory management, post-purchase engagement, review monitoring, marketing campaigns, and operational alerts.

Tools & Services Used

• n8n: Core automation and orchestration platform.
• Langchain AI Agents: For intelligent decision-making, task execution, and natural language processing across multiple modules.
• OpenAI (e.g., GPT-4o Mini): Powers the AI Agents and direct LLM calls for tasks like sentiment analysis and content generation.
• Shopify (Conceptual - requires specific API/Webhook setup): For triggers (abandoned cart, order delivered) and actions (fetching products/inventory, creating discounts).
• Google Sheets: Used as a data store for FAQs, logging low stock, review databases, and campaign outcomes.
• Slack: For internal team notifications (escalations, low stock, negative reviews).
• Twilio (or similar SMS service): For sending SMS alerts (cart recovery, restock notifications).
• Email (Generic SMTP/API): For sending various emails (AI responses, recovery emails, review requests, campaign emails).
• Notion: For logging customer interactions.
• HTTP Request Nodes: For generic API interactions (fetching customer info, product search, CRM, campaign tracking).
• Webhook Nodes: For receiving external triggers (incoming messages, product inquiries, review submissions, restock signals).
• Cron Nodes: For scheduled tasks (hourly inventory checks, daily campaigns).

Workflow Overview

This workflow is a collection of interconnected sub-workflows, each designed to automate a specific e-commerce process:

1. Customer Support & Escalation

Handles incoming customer messages, attempts to answer with FAQs or order status using an AI Agent, and escalates to a human agent via Slack if necessary. Logs interactions to Notion.

2. Product Inquiry & Recommendation

Processes product inquiries, searches a product catalog, filters/sorts results, uses an AI Agent for selection refinement, and can build a product carousel for user response.

3. Abandoned Cart Recovery

Detects abandoned carts, fetches customer data, uses an AI Agent to strategize recovery (e.g., offer discounts), and sends follow-up communications via email/SMS.

4. Inventory Management (Low Stock Alert)

Periodically checks inventory levels, identifies low-stock items, uses an AI Agent to format reports, and notifies relevant teams via Slack/email, logging to Google Sheets.

5. Post-Purchase Review Request

After a set period post-delivery, an AI Agent drafts and initiates sending a personalized product review request email to the customer.

6. Review Monitoring & Flagging

Listens for new product reviews, uses an AI model for sentiment analysis, alerts a support team for negative reviews via Slack, and logs all reviews.

7. Scheduled Marketing Campaigns

Fetches target audiences, segments them, uses AI Agents to generate tailored email content, sends campaigns, tracks basic metrics, and employs another AI Agent to suggest campaign adjustments.

8. Manual Restock Alert & Logging

Allows triggering a restock notification via webhook, sends an SMS alert, and uses an LLM to log the event.

Prerequisites

Ensure you have active accounts and necessary API keys/credentials for:

• OpenAI
• Shopify (or your e-commerce platform API)
• Google Cloud (for Google Sheets API)
• Slack (Bot Token)
• Twilio (Account SID, Auth Token, From Number)
• Your Email Sending Service (SMTP details or API key)
• Notion (Integration Token)
• Any other external APIs used (e.g., CRM, Product Search, Customer Info, Campaign Tracking)

How to Use This Template

Step 1: Import the Template

• Open your n8n instance.
• Go to “Workflows” > “Create Workflow”.
• Click the three dots (…) > “Import from File”.
• Upload the downloaded JSON file of this workflow.

Step 2: Configure Critical Nodes & Credentials

This is the most crucial step. Systematically go through each of the 8 sections outlined in the Sticky Notes within the workflow and configure the relevant nodes:

• SECTION 1 (Customer Support):
  • Get FAQs Data (Google Sheets): Set sheetId to YOUR_SHEET_ID_HERE and configure Google API credentials.
  • Lookup Order API (HTTP Request): Set url to YOUR_ORDER_LOOKUP_API_ENDPOINT_HERE.
  • Notify Human Agent (Slack): Configure Slack API credentials and channel.
  • Send AI Response to Customer (HTTP Request): Set url to YOUR_CUSTOMER_RESPONSE_API_ENDPOINT_HERE.
  • Store to Notion (Notion): Set pageId (Database ID) to YOUR_NOTION_DATABASE_URL_OR_ID_HERE and Notion API credentials.
• SECTION 2 (Product Inquiry):
  • Search Products API (HTTP Request): Set url to YOUR_PRODUCT_SEARCH_API_ENDPOINT_HERE.
  • Build Product Carousel (Function): Update YOUR_DEFAULT_PRODUCT_IMAGE_URL_HERE and YOUR_FALLBACK_PRODUCT_URL_HERE.
  • Respond to User with Carousel (HTTP Request): Set url for sending carousel data.
• SECTION 3 (Abandoned Cart):
  • Detect Abandoned Cart (Shopify Trigger): Configure Shopify credentials and ensure the correct trigger event.
  • Fetch Customer Info (HTTP Request): Set url to YOUR_CUSTOMER_INFO_API_ENDPOINT_HERE.
  • Create Discount (if applicable) (Shopify): Configure Shopify credentials and review discount creation parameters.
  • Send Recovery Email (HTTP Request/Email Send): Set email API endpoint or SMTP credentials.
  • Send SMS Reminder (Twilio): Configure Twilio credentials and from number (YOUR_TWILIO_PHONE_NUMBER_HERE).
• SECTION 4 (Low Stock Alerts):
  • Fetch Inventory (Shopify): Configure Shopify credentials.
  • Notify Slack (Low Stock) (Slack): Configure Slack API credentials and channel.
  • Generate Email Report (Low Stock) (Email Send): Configure SMTP/email credentials and to address.
  • Export to Sheets (Low Stock Log) (Google Sheets): Set sheetId to YOUR_INVENTORY_LOG_SHEET_ID_HERE and Google API credentials.
• SECTION 5 (Review Request):
  • Order Delivered Trigger (Shopify Trigger): Configure Shopify credentials.
  • Fetch Customer Data (for Review) (HTTP Request): Set url to YOUR_CUSTOMER_INFO_API_ENDPOINT_HERE.
  • DraftReviewRequestEmail (Tool): Update YOUR_PRODUCT_PAGE_URL_BASE_HERE and YOUR_WEBSITE_URL_HERE.
  • Send Review Request Email (Email Send): Configure SMTP/email credentials.
• SECTION 6 (Review Monitoring):
  • OpenAI node (currently Assistant Create): IMPORTANT: For sentiment analysis, change this node type to @n8n/n8n-nodes-langchain.lmChatOpenAi. Then configure its prompt for sentiment analysis (e.g., System: "Analyze sentiment. Respond with positive, negative, or neutral." User: "Review: {{ $('Listen for Review Webhook').first().json.body.review_text }}"). Set OpenAI credentials.
  • Notify Support Team (Negative Review) (Slack): Configure Slack API credentials and channel.
  • Add Review to Database (Google Sheets): Set sheetId to YOUR_REVIEWS_DATABASE_SHEET_ID_HERE and Google API credentials.
• SECTION 7 (Marketing Campaigns):
  • Fetch Target Audience API (HTTP Request): Set url to YOUR_CRM_API_FOR_AUDIENCE_HERE.
  • GenerateCampaignEmailVariant (Tool): Update YOUR_CAMPAIGN_LANDING_PAGE_HERE.
  • Send Campaign Email (Email Send): Configure SMTP/email credentials.
  • Track Campaign Metrics API (HTTP Request): Set url for YOUR_CAMPAIGN_TRACKING_API_ENDPOINT_HERE.
  • Log Campaign Outcome & Adjustments (Google Sheets): Set sheetId to YOUR_CAMPAIGN_LOG_SHEET_ID_HERE and Google API credentials.
• SECTION 8 (Manual Restock):
  • Send SMS Alert (Restock) (Twilio): Configure Twilio credentials, from number (YOUR_TWILIO_PHONE_NUMBER_HERE), and to (WAREHOUSE_MANAGER_PHONE_NUMBER_HERE).
  • OpenAI Chat Model (for Basic LLM Chain): Configure OpenAI credentials.
  • Send restock Request Email1 (Email Send): Configure SMTP/email credentials and to address.

Step 3: Implement Tool Logic

• Go into each @n8n/n8n-nodes-langchain.toolCode node (e.g., SearchFAQs, RefineProductSelection, DetermineDiscount, etc.).
• The current JavaScript is placeholder. You MUST replace this with actual JavaScript logic that performs the intended action for each tool, often by making API calls or processing data based on the agent's input.

Step 4: Review AI Agent Prompts & Tool Connections

• Carefully review the systemMessage for each AI Agent node to ensure it accurately reflects its role and how it should use its tools.
• CRITICAL: Verify the index for tools connected to each AI Agent. Each tool connected to a single agent must have a unique, sequential index (0, 1, 2, ...).
  • AI Agent (ID cd71629d-... in your JSON): SearchFAQs tool should be index: 0, LookupOrderStatus tool should be index: 1. (Please double-check and correct the connection indices in your actual workflow file if they are still both pointing to index 0).
  • AI Agent6 (ID 4c24879b-... in your JSON): AnalyzeCampaignPerformance tool should be index: 0, SuggestCampaignAdjustments tool should be index: 1. (Please double-check and correct the connection indices in your actual workflow file if they are still both pointing to index 0).

Initial Test Run

• Disable most of the workflow sections initially.
• Focus on one section at a time (e.g., Section 1: Customer Support).
• Manually trigger the first node (e.g., simulate an incoming webhook).
• Execute node by node, checking the output and debugging configurations and tool logic.
• For time-based triggers (Cron, Wait nodes), temporarily shorten the durations for faster testing.
• Once a section is working, move to the next.

Use Cases

• E-commerce Businesses (Shopify, etc.): To automate customer service, marketing, sales recovery, and operations.
• Digital Marketing Agencies: To offer advanced automation services to e-commerce clients.
• Freelancers & Consultants: To build and deploy sophisticated AI-driven e-commerce solutions.
• n8n Developers: As a comprehensive template and learning resource for building complex multi-agent systems.