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Send Chat Message Notifications from Tawk.to to Gmail

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Created by: Sarfaraz Muhammad Sajib || sarfarazmuhammad

Sarfaraz Muhammad Sajib

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Last update 3 days ago

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This automation workflow captures incoming chat messages from your Tawk.to live chat widget and sends alert emails via Gmail to notify your support team instantly. It is designed to help you respond promptly to visitors and improve your customer support experience.

Prerequisites

  • Tawk.to account: You must have an active Tawk.to account with a configured live chat widget on your website.
  • Gmail account: A Gmail account with API access enabled and configured in n8n for sending emails.
  • n8n instance: Access to an n8n workflow automation instance where you will import and configure this workflow.

Step-by-Step Setup Instructions

1. Configure Tawk.to Webhook

  • Log in to your Tawk.to dashboard.
  • Navigate to Administration > Webhooks.
  • Click Add Webhook and enter the following:
    • URL: Your n8n webhook URL from the Receive Tawk.to Request node (e.g., https://your-n8n-instance.com/webhook/a4bf95cd-a30a-4ae0-bd2a-6d96e6cca3b4)
    • Method: POST
    • Events: Select the chat message event (e.g., Visitor Message or Chat Message Received)
  • Save the webhook configuration.

2. Configure Gmail Credentials in n8n

  • In your n8n instance, go to Credentials.
  • Add a new Gmail OAuth2 credential:
    • Follow Google's instructions to create a project, enable Gmail API, and obtain client ID and secret.
    • Authenticate and authorize n8n to send emails via your Gmail account.

3. Import and Activate Workflow

  • Import the provided workflow JSON into n8n.
  • Verify the Receive Tawk.to Request webhook node path matches the webhook URL configured in Tawk.to.
  • Enter the email address you want the alerts sent to in the Send alert email node’s sendTo parameter.
  • Activate the workflow.

Workflow Explanation

  1. Receive Tawk.to Request:
    This webhook node listens for POST requests from Tawk.to containing chat message data.

  2. Format the message:
    Extracts relevant data from the incoming payload such as chat ID, visitor name, country, and message text, and assigns them to new fields for easy use downstream.

  3. Send alert email:
    Uses Gmail node to send a notification email to your support team with all relevant chat details formatted in a clear, concise text email.

Customization Guidance

  • Email Recipient:
    Update the sendTo field in the Send alert email node to specify your support team’s email address.

  • Email Content:
    Modify the message template in the Send alert email node’s message parameter to suit your tone or include additional details like timestamps or chat URLs.

  • Additional Processing:
    You can extend the workflow by adding nodes for logging chats, triggering Slack notifications, or storing messages in a database.

By following these instructions, your support team will receive immediate email alerts whenever a new chat message arrives on your website, improving response times and customer satisfaction.