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Auto-Generate FAQ Answers in Vtiger CRM with DeepSeek LLM and LangChain

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Created by: Ahmed Saadawi || ahmedsaadawi

Ahmed Saadawi

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Last update 2 days ago

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This workflow contains community nodes that are only compatible with the self-hosted version of n8n.

🧠 Vtiger CRM – Auto-Answer FAQs with DeepSeek AI

Description:

This workflow automates the process of answering FAQ drafts in Vtiger CRM using DeepSeek LLM via LangChain. It's perfect for teams who want to accelerate knowledge base creation, improve support response consistency, or reduce the manual effort of writing FAQ content.

Every 1 minute, this workflow:

  • 📥 Retrieves the most recent FAQ record marked as Draft in Vtiger CRM
  • 🧠 Sends the question to a LangChain agent powered by DeepSeek AI
  • 📝 Receives a plain-text answer
  • 📤 Updates the original FAQ with the generated answer and changes its status to Published

⚙️ How It Works

  • Trigger: Scheduled to run every 1 minute
  • Query: Pulls the latest FAQ from Vtiger where faqstatus = 'Draft'
  • AI Agent: Uses LangChain + DeepSeek to generate a natural-language answer
  • Memory Buffer: Keeps context using LangChain memory
  • Update: Pushes the answer back to Vtiger and marks it as Published

🛠️ Setup Instructions

  1. Connect Credentials for:

    • Vtiger CRM API
    • DeepSeek API

  2. Ensure your Vtiger CRM has a Faq module with fields:

    • question
    • faq_answer
    • faqstatus

  3. Install the required Community Node:

    • Go to Settings → Community Nodes

    • Click Install Node and enter:

      n8n-nodes-vtiger-crm

    • Restart your instance when prompted.

  4. Optionally customize the schedule or field names as needed.

👤 Who Is This For?

  • Customer support teams building a knowledge base
  • Businesses using Vtiger as a CRM or internal helpdesk
  • Teams looking to automate repetitive content creation using LLMs

🔐 Credentials Required

  • ✅ Vtiger CRM API credentials
  • ✅ DeepSeek AI API key

✅ Highlights

  • Fully automated LLM-powered FAQ generation
  • Uses custom community node for Vtiger support
  • Lightweight and runs on a short interval (1 min)
  • Includes sticky note for clarity and onboarding
  • Clean conditional logic and memory context built-in

🏷 Tags

vtiger, crm, faq automation, ai automation, deepseek, langchain, llm, open source crm,
faq generation, customer support, n8n, n8n community nodes, workflow automation,
ai generated answers, vtiger integration, deepseek ai, langchain integration