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Automate Support Ticket Prioritization with JotForm, Gemini AI, and ClickUp Tasks

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Created by: Zain Khan || zain

Zain Khan

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Last update 8 hours ago

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Automated Support Prioritization and AI Task Creation

This n8n workflow instantly captures support issues submitted via JotForm and efficiently routes them to the appropriate team and logging system based on the severity level defined by the customer. It then uses an AI Agent (Google Gemini) to transform the raw customer data into a clear, concise, and actionable task for the development team.

Workflow Overview

  1. Ingestion & Logging: A new support ticket is received via JotForm and immediately logged into a Google Sheet as a central record.
  2. Priority Assessment & Routing: An If node checks the reported issue Severity.
    • High/Medium Severity: The ticket details are instantly sent to a dedicated Slack channel for immediate team attention.
    • Low Severity: The ticket details are sent via Gmail (acting as an internal email notification) to a support inbox, allowing for less immediate handling.
  3. AI Processing: An AI Agent summarizes the raw feedback into a clear, professional task description.
  4. Task Creation: The AI-generated task is automatically created in ClickUp for the development team to manage.

Requirements

To implement and run this automated support workflow, the following accounts and credentials are required:

1. Service Credentials

  • JotForm API Key: For the JotForm Trigger to receive real-time form submissions.
  • Google Sheets OAuth2/API Key: To write data to the designated sheet.
  • Slack OAuth2/API Key: To post messages to the target Slack channel.
  • Gmail OAuth2/API Key: To send internal email notifications.
  • Google Gemini API Key: To power the AI Agent for task summarization.
  • ClickUp API Key: To create tasks in the target workspace.
    Sign up for n8n using: https://n8n.partnerlinks.io/pe6gzwqi3rqw

2. External Configurations

  • JotForm Setup: A form configured with fields for Name, Email, Issue, Description, and the crucial Severity field.
    Sign up for Jotform using: https://www.jotform.com/?partner=zainurrehman
  • ClickUp Setup: The specific Team, Space, Folder, and List IDs must be configured in the Create a task node to ensure tickets are created in the correct project board.