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integrationHelpScout node
integrationSmartSuite node
HTTP Request

HelpScout and SmartSuite integration

Save yourself the work of writing custom integrations for HelpScout and SmartSuite and use n8n instead. Build adaptable and scalable Communication, and Productivity workflows that work with your technology stack. All within a building experience you will love.

How to connect HelpScout and SmartSuite

  • Step 1: Create a new workflow
  • Step 2: Add and configure nodes
  • Step 3: Connect
  • Step 4: Customize and extend your integration
  • Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

HelpScout and SmartSuite integration: Create a new workflow and add the first step

Step 2: Add and configure HelpScout and SmartSuite nodes (using the HTTP Request node)

You can find the HelpScout node in the nodes panel and drag it onto your workflow canvas. To add the SmartSuite app to the workflow select the HTTP Request node and use the generic authentication method to make custom API calls to SmartSuite. Configure SmartSuite and HelpScout one by one: input data on the left, parameters in the middle, and output data on the right.

HelpScout and SmartSuite integration: Add and configure HelpScout and SmartSuite nodes

Step 3: Connect HelpScout and SmartSuite

A connection establishes a link between HelpScout and SmartSuite (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

HelpScout and SmartSuite integration: Connect HelpScout and SmartSuite

Step 4: Customize and extend your HelpScout and SmartSuite integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect HelpScout and SmartSuite with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

HelpScout and SmartSuite integration: Customize and extend your HelpScout and SmartSuite integration

Step 5: Test and activate your HelpScout and SmartSuite workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from HelpScout to SmartSuite or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

HelpScout and SmartSuite integration: Test and activate your HelpScout and SmartSuite workflow

Build your own HelpScout and SmartSuite integration

Create custom HelpScout and SmartSuite workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

HelpScout supported actions

Create
Create a new conversation
Delete
Delete a conversation
Get
Get a conversation
Get Many
Get many conversations
Create
Create a new customer
Get
Get a customer
Get Many
Get many customers
Properties
Get customer property definitions
Update
Update a customer
Get
Get data of a mailbox
Get Many
Get many mailboxes
Create
Create a new chat thread
Get Many
Get many chat threads

Supported API Endpoints for SmartSuite

To set up SmartSuite integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to SmartSuite to query the data you need using the API endpoint URLs you provide.

List solutions
Returns a list of all solutions present in the Workspace.
GET
/api/v1/solutions/
Return specific solution
Returns a specific solution.
GET
/api/v1/solutions/[Solution_Id]/
Duplicate solution
Duplicates a Solution into another Workspace where you have Admin or Creator role access.
POST
/api/v1/solutions/duplicate/

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the SmartSuite official documentation to get a full list of all API endpoints and verify the scraped ones!

List applications
Returns a list of all Tables.
GET
/api/v1/applications/
Return specific application
Returns a specific Table.
GET
/api/v1/applications/[App_id]/
Add field to application
Adds a field of the specified type to a Table.
POST
/api/v1/applications/[App_Id]/add_field/
Bulk add fields to application
Adds a field of the specified type to a Table in bulk.
POST
/api/v1/applications/[App_Id]/bulk-add-fields/
List workspace members
Returns a list of workspace Members and their profiles.
POST
/api/v1/applications/members/records/list/

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the SmartSuite official documentation to get a full list of all API endpoints and verify the scraped ones!

Update member profile
Updates a member's profile by their unique id.
PATCH
/api/v1/applications/members/records/[Id]/

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the SmartSuite official documentation to get a full list of all API endpoints and verify the scraped ones!

Get tag field values for solution
Gets a list of Tag Field values for the specified solution.
GET
/api/v1/tags/?solution=[Solution_Id]/

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the SmartSuite official documentation to get a full list of all API endpoints and verify the scraped ones!

List record comments
Gets a record's comments.
GET
/api/v1/comments/?record=[Record_Id]
Add comment to record
Adds a comment to a record.
POST
/api/v1/comments/

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the SmartSuite official documentation to get a full list of all API endpoints and verify the scraped ones!

FAQs

  • Can HelpScout connect with SmartSuite?

  • Can I use HelpScout’s API with n8n?

  • Can I use SmartSuite’s API with n8n?

  • Is n8n secure for integrating HelpScout and SmartSuite?

  • How to get started with HelpScout and SmartSuite integration in n8n.io?

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