Intercom and OpenCTI integration

Save yourself the work of writing custom integrations for Intercom and OpenCTI and use n8n instead. Build adaptable and scalable Communication, Sales, workflows that work with your technology stack. All within a building experience you will love.

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How to connect Intercom and OpenCTI

Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Build your own Intercom and OpenCTI integration

Create custom Intercom and OpenCTI workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Supported methods for OpenCTI

Delete

Get

Head

Options

Patch

Post

Put

To set up OpenCTI integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to OpenCTI to query the data you need using the URLs you provide.

See the example here

Requires additional credentials set up

Use n8n’s HTTP Request node with a predefined or generic credential type to make custom API calls.

Intercom and OpenCTI integration details

Intercom

Intercom helps you support your customers with chat, support and management tools. It is used by over 25k companies as it helps them convert more leads, and achieve the best service for their customers.

Intercom node docs + examples

Intercom credential docs

See Intercom integrations

Related categories

Communication Sales

OpenCTI

OpenCTI is an open-source platform designed for cyber threat intelligence management. It facilitates the collection, analysis, and sharing of threat intelligence data, helping organizations proactively defend against cyber threats by providing insights into vulnerabilities, indicators of compromise, and attacker tactics.

OpenCTI credentials docs

Using predefined credential types

See OpenCTI integrations