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LiveAgent
Microsoft Entra ID (Azure Active Directory)
integrationLiveAgent node
HTTP Request
integrationMicrosoft Entra ID (Azure Active Directory) node
HTTP Request

LiveAgent and Microsoft Entra ID (Azure Active Directory) integration

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How to connect LiveAgent and Microsoft Entra ID (Azure Active Directory)

  • Step 1: Create a new workflow
  • Step 2: Add and configure nodes
  • Step 3: Connect
  • Step 4: Customize and extend your integration
  • Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

LiveAgent and Microsoft Entra ID (Azure Active Directory) integration: Create a new workflow and add the first step

Step 2: Add and configure Microsoft Entra ID (Azure Active Directory) and LiveAgent nodes using the HTTP Request nodes

You can find the Microsoft Entra ID (Azure Active Directory) node in the nodes panel and drag it onto your workflow canvas. It will be added as the HTTP Request node with a pre-configured credential type. To add the LiveAgent app to the workflow, select the HTTP Request node and use a generic authentication method. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) and LiveAgent. Configure Microsoft Entra ID (Azure Active Directory) and LiveAgent nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Microsoft Entra ID (Azure Active Directory) and LiveAgent integration: Add and configure Microsoft Entra ID (Azure Active Directory) and LiveAgent nodes using the HTTP Request node

Step 3: Connect Microsoft Entra ID (Azure Active Directory) and LiveAgent

A connection establishes a link between Microsoft Entra ID (Azure Active Directory) and LiveAgent (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Microsoft Entra ID (Azure Active Directory) and LiveAgent integration: Connect Microsoft Entra ID (Azure Active Directory) and LiveAgent

Step 4: Customize and extend your Microsoft Entra ID (Azure Active Directory) and LiveAgent integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Microsoft Entra ID (Azure Active Directory) and LiveAgent with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Microsoft Entra ID (Azure Active Directory) and LiveAgent integration: Customize and extend your Microsoft Entra ID (Azure Active Directory) and LiveAgent integration

Step 5: Test and activate your Microsoft Entra ID (Azure Active Directory) and LiveAgent workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Microsoft Entra ID (Azure Active Directory) and LiveAgent or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Microsoft Entra ID (Azure Active Directory) and LiveAgent integration: Test and activate your Microsoft Entra ID (Azure Active Directory) and LiveAgent workflow

Build your own LiveAgent and Microsoft Entra ID (Azure Active Directory) integration

Create custom LiveAgent and Microsoft Entra ID (Azure Active Directory) workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Supported methods for LiveAgent

Delete
Get
Head
Options
Patch
Post
Put

Requires additional credentials set up

Use n8n’s HTTP Request node with a predefined or generic credential type to make custom API calls.

Supported API Endpoints for Microsoft Entra ID (Azure Active Directory)

  • Users
  • Groups
  • Applications
  • Groups Members
List Users
Retrieve a list of user objects.
GET
/users
Create User
Create a new user.
POST
/users
Get User
Retrieve the properties and relationships of user object.
GET
/users/{userId}
Update User
Update the properties of a user object.
PATCH
/users/{userId}
Delete User
Delete a user.
DELETE
/users/{userId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

List Groups
Retrieve a list of group objects.
GET
/groups
Create Group
Create a new group.
POST
/groups
Get Group
Retrieve the properties and relationships of a group object.
GET
/groups/{groupId}
Update Group
Update the properties of a group object.
PATCH
/groups/{groupId}
Delete Group
Delete a group.
DELETE
/groups/{groupId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

List Applications
Retrieve a list of application objects.
GET
/applications
Create Application
Create a new application.
POST
/applications
Get Application
Retrieve the properties and relationships of an application object.
GET
/applications/{applicationId}
Update Application
Update the properties of an application object.
PATCH
/applications/{applicationId}
Delete Application
Delete an application.
DELETE
/applications/{applicationId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

List Group Members
Retrieve a list of the members of a group.
GET
/groups/{groupId}/members
Add Group Member
Add a member to a group.
POST
/groups/{groupId}/members/$ref
Get Group Member
Retrieve a member of a group.
GET
/groups/{groupId}/members/{memberId}
Remove Group Member
Remove a member from a group.
DELETE
/groups/{groupId}/members/{memberId}/$ref
Update Group Member
Update the properties of a group member.
PATCH
/groups/{groupId}/members/{memberId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

LiveAgent and Microsoft Entra ID (Azure Active Directory) integration details

integrationLiveAgent node
HTTP Request
LiveAgent

LiveAgent is a comprehensive customer support software that combines multiple communication channels, including email, live chat, and social media, into one unified platform. It helps businesses provide efficient and prompt support to their customers, enhancing overall customer experience.

integrationMicrosoft Entra ID (Azure Active Directory) node
HTTP Request
Microsoft Entra ID (Azure Active Directory)

Azure Active Directory (Azure AD) is Microsoft's cloud-based identity and access management service. It provides secure authentication and authorization for users, enabling them to access applications, resources, and services in the Azure cloud and other integrated applications.

Use case

The SOAR platform you want

Mountains of monotonous tasks make building and monitoring your workflows a chore. Not anymore.

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FAQs

  • Can LiveAgent connect with Microsoft Entra ID (Azure Active Directory)?

  • Can I use LiveAgent’s API with n8n?

  • Can I use Microsoft Entra ID (Azure Active Directory)’s API with n8n?

  • Is n8n secure for integrating LiveAgent and Microsoft Entra ID (Azure Active Directory)?

  • How to get started with LiveAgent and Microsoft Entra ID (Azure Active Directory) integration in n8n.io?

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Why use n8n to integrate LiveAgent with Microsoft Entra ID (Azure Active Directory)

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