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This n8n workflow builds an appointment scheduling AI agent which can Take enquiries from prospective customers and help them book an appointment by checking appointment availability Where no appointment is booked, the Agent is able to send follow-up messages to re-engage leads. After an appointment is booked, the agent is able reschedule or even cancel the booking for the user without human intervention. For small outfits, this workflow could contribute the necessary "man-power" required to increase business sales. The sample Airtable can be found here: https://airtable.com/appO2nHiT9XPuGrjN/shroSFT2yjf87XAox 2024-10-22 Updated to Cal.com API v2. How it works The customer sends an enquiry via SMS to trigger our workflow. For this trigger, we'll use a Twilio webhook. The prospective or existing customer's number is logged in an Airtable Base which we'll be using to track all our enquries. Next, the message is sent to our AI Agent who can reply to the user and decide if an appointment booking can be made. The reply is made via SMS using Twilio. A scheduled trigger which runs every day, checks our chat logs for a list of prospective customers who have yet to book an appointment but still show interest. This list is sent to our AI Agent to formulate a personalised follow-up message to each lead and ask them if they want to continue with the booking. The follow-up interaction is logged so as to not to send too many messages to the customer. Requirements A Twilio account to receive customer messages. An Airtable account and Base to use as our datastore for enquiries. Cal.com account to use as our scheduling service. OpenAI account for our AI model. Customising this workflow Not using Airtable? Swap this out for your CRM of choice such as hubspot or your own service. Not using Cal.com? Swap this out for API-enabled services such as Acuity Scheduling or your own service.

This n8n workflow demonstrates a simple approach to improve chat UX by staggering an AI Agent's reply for users who send in a sequence of partial messages and in short bursts. How it works Twilio webhook receives user's messages which are recorded in a message stack powered by Redis. The execution is immediately paused for 5 seconds and then another check is done against the message stack for the latest message. The purpose of this check lets use know if the user is sending more messages or if they are waiting for a reply. The execution is aborted if the latest message on the stack differs from the incoming message and continues if they are the same. For the latter, the agent receives the buffered messages up to that point and is able to respond to them in a single reply. Requirements A Twilio account and SMS-enabled phone number to receive messages. Redis instance for the messages stack. OpenAI account for the language model. Customising the workflow This workflow should work for other common messaging platforms such as Whatsapp and Telegram. 5 seconds too long or too short? Adjust the wait threshold to suit your customers.