Automate Consent Dispute Handling with GPT-4o, Google Sheets, Gmail & Slack

📘 Description

This workflow automates the full lifecycle of a data-consent complaint: receiving the complaint, validating the payload, normalizing the data into a clean ticket format, storing it in a compliance sheet, generating a formal acknowledgement email for the user, and sending an internal Slack alert for the compliance team. Everything moves from intake → classification → communication → escalation with zero manual handling. AI-generated messages follow DPDP-compliant tone and structure.

⚙️ What This Workflow Does (Step-by-Step)

▶️ Receive Consent Complaint (Webhook)
Accepts a POST request containing complaint details: name, email, issue type, description, and metadata.

🔍 Check Required Fields (IF)
Validates that the complaint includes a non-empty description.
Valid → processed
Invalid → logged to a separate sheet.

🧹 Clean & Normalize Complaint Data (Code)
Constructs a unified ticket object with:
auto-generated ticketId
normalized fields (action, email, issueType, description)
priority scoring
timestamp
source metadata
Sets default status to Open.

📄 Log Invalid Complaint Records (Google Sheets)
Stores incomplete submissions for later review.

📥 Store Complaint Ticket in Consent Dispute Sheet (Google Sheets)
Appends the cleaned ticket into the Consent Dispute sheet including all metadata for traceability.

🧠 Generate Acknowledgement Email (AI)
Creates a DPDP-compliant support email:
mentions user name
references ticket ID
summarizes issue
sets response window (48–72 hours)
avoids legal or internal disclosures
uses formal, respectful tone

⚙️ Configure GPT-4o – Email Generator
Supplies the AI model for email generation.

📝 Extract Email Subject + Body (Code)
Splits the AI-generated email into structured fields:
subject and message.

📧 Send Acknowledgement Email to User (Gmail)
Delivers the formatted acknowledgement directly to the user who filed the complaint.

⚙️ Configure GPT-4o – Slack Summary Model
Supplies the AI model for internal Slack summary generation.

🔔 Generate Slack Incident Summary (AI)
Produces an internal, action-focused Slack message containing:

• ticket ID
• user details
• issue type
• description
• timestamp
• priority
  recommended next step
  No greetings, no email formatting.

📡 Slack – Notify Compliance Team
Sends the incident summary to the assigned Slack user or channel for quick action by compliance.

🧩 Prerequisites

Live webhook endpoint
Google Sheets OAuth (Techdome)
Gmail OAuth
Slack API credentials
Azure OpenAI GPT-4o enabled

💡 Key Benefits

✅ Zero-touch intake → acknowledgement → escalation
✅ DPDP-compliant communication with users
✅ Structured ticket normalization and prioritization
✅ Instant Slack alerts for compliance action
✅ Full audit trail in Google Sheets

👥 Perfect For

• Data privacy teams
• Compliance & grievance redressal units
• SaaS platforms handling consent disputes
• Organizations needing DPDP-aligned automated workflows