This template demonstrates how to combine n8n, OpenAI agents, and the new Xano Node to build an intelligent support-ticket routing system — without writing a single API call.
Start your Xano journey with the downloadable snippet here!
When a ticket arrives, the workflow:
- Receives the ticket via Webhook
- Classifies the issue using an n8n Agent with an OpenAI model
- Searches Xano to check whether the user already exists
- Creates or updates records using the native Xano Node (no headers or manual HTTP setup)
- Triggers backend logic in Xano, where escalation rules and agent workflows process the ticket
- Returns a structured response to n8n for further routing (Slack, CRM, inbox, etc.)
This template highlights how Xano can act as your backend intelligence layer while n8n orchestrates everything else — making it easy to automate support operations, apply escalation policies, and unify your data across tools.
Use this as a foundation to build more advanced automation: customer enrichment, billing checks, account risk detection, SLA enforcement, and more.
Happy building! 🚀