Escalate unresolved maintenance requests with GPT-4o, Google Sheets and Slack

Who’s it for

Property managers and operations teams who want better visibility into unresolved maintenance requests.

What this workflow does

This workflow logs incoming maintenance requests, classifies urgency using AI, and tracks whether issues are resolved within a defined SLA. If requests remain unresolved, it escalates them automatically based on priority and sends daily summary reports.

How it works

Maintenance requests are received via a form or webhook and logged in Google Sheets. After a configurable delay, the workflow checks resolution status and routes unresolved issues through different escalation paths.

How to set up

• Connect a form or webhook for maintenance intake
• Configure the OpenAI node for urgency classification
• Set your SLA delay window
• Connect Google Sheets for tracking
• Configure Slack and Email notifications

Requirements

• Google Sheets
• Slack and Email credentials
• OpenAI API key

How to customize

• Adjust SLA timing
• Add vendor notifications
• Expand escalation logic

Created by QuarterSmart — Hyrum Hurst