Zendesk New Ticket → WooCommerce Order Matching, Tagging & Email Automation

Automatically enrich Zendesk tickets with WooCommerce order details and reduce manual lookups.

This workflow listens for new Zendesk tickets, fetches the ticket requester’s details, retrieves recent WooCommerce orders, matches them by customer email and updates the ticket with order information and relevant tags. If a matching order is marked as completed, it also sends a confirmation email to the customer.

Quick Implementation Steps

1. Connect Zendesk, WooCommerce and Gmail credentials in n8n.
2. Import the workflow JSON and review node credentials.
3. Adjust the WooCommerce order fetch limit if needed.
4. Activate the workflow.

That’s it — new tickets will now automatically include order context.

What It Does

This workflow bridges the gap between customer support and order management by linking Zendesk tickets with WooCommerce orders. When a new ticket is created, the workflow retrieves the requester’s profile to identify their email address, which is then used to find related orders in WooCommerce.

Because direct email-based filtering is not available in the WooCommerce node, the workflow fetches the latest five orders and performs email matching internally within n8n. This ensures accurate matching while working around platform limitations.

Once a matching order is found, the workflow extracts essential details such as order number, status, currency and purchased items. It updates the Zendesk ticket with a private internal note and applies clear order-status-based tags. If the order is marked as completed, the workflow also sends a confirmation email to the customer.

Who’s It For

• Customer support teams using Zendesk and WooCommerce
• E-commerce businesses handling frequent order-related inquiries
• Support managers aiming to reduce manual order lookups
• Teams that want faster, more consistent ticket responses

Requirements to Use This Workflow

• An active Zendesk account with API access
• A WooCommerce store with REST API credentials
• A Gmail account (OAuth2) for sending customer emails
• An active n8n instance
• Permission to update tickets and users in Zendesk

How It Works & How To Set Up

Workflow Logic Overview

1. Trigger on New Ticket
   The workflow starts when a new Zendesk ticket is created with status new.

2. Fetch Ticket Requester Details
   The requester’s user profile is retrieved to obtain their email address.

3. Fetch Recent WooCommerce Orders
   The workflow retrieves the latest five orders from WooCommerce.

4. Match Customer Email
   Each order’s billing email is compared with the Zendesk requester’s email.
   Only matching orders continue through the workflow.

5. Generate Zendesk Tags
   Order status is evaluated and mapped to meaningful Zendesk tags.

6. Prepare Ticket Update Payload
   Order details and tags are formatted for the Zendesk update.

7. Update Zendesk Ticket
   A private internal note is added to the ticket, along with order-related tags.

8. Check for Completed Orders
   If the order status is completed, the workflow proceeds to send an email.

9. Send Confirmation Email
   The customer receives a confirmation email with their order details.

Setup Instructions

• Update credentials in all Zendesk, WooCommerce and Gmail nodes.
• Review the WooCommerce order fetch limit (default: 5).
• Verify the email comparison logic in the IF node.
• Activate the workflow once testing is complete.

How To Customize Nodes

• WooCommerce – Fetch Recent Orders
  Increase or decrease the limit value to control how many recent orders are checked.
• Match Customer Email (IF Node)
  Modify comparison logic (for example, make it case-insensitive).
• Generate Zendesk Tags (Code Node)
  Add or change tags based on custom order statuses.
• Zendesk – Update Ticket
  Customize the internal note format or add additional fields.
• Send Order Confirmation Email
  Edit the email content or disable this node if emails are not required.

Add-ons (Additional Features)

• SLA-based ticket prioritization
• Shipment tracking number enrichment
• Refund and cancellation detection
• Slack or Microsoft Teams notifications
• Extended reporting using Zendesk tags

Use Case Examples

• Automatically attaching order details to “Where is my order?” tickets
• Speeding up refund or replacement requests
• Reducing agent time spent switching between Zendesk and WooCommerce
• Applying consistent order-status tags for analytics
• Sending proactive confirmation emails for completed orders

There are many more possible use cases depending on how this workflow is extended or customized.

Troubleshooting Guide

Need Help?

If you need help setting up this workflow, customizing nodes or building additional automation, WeblineIndia is here to support you.

Our team specializes in n8n workflow automation, Zendesk integrations and WooCommerce process optimization. Whether you want to extend this workflow or build a similar solution tailored to your business, feel free to reach out to WeblineIndia for expert assistance.