Review AI-drafted customer responses before they go out. This template sets up a chat-based approval flow where an AI agent drafts a reply and a human reviewer approves or rejects it, all within the n8n chat interface.
What you'll do
- Send a customer support message to the AI agent and watch it draft a response.
- Review the AI's draft in the chat with Approve and Decline buttons.
- See how approved responses flow forward while declined ones get flagged.
What you'll learn
- How to use the Chat Trigger to start AI-powered conversations
- How the Chat node's "Send and Wait for Response" operation pauses workflows for human input
- How IF nodes route workflows based on approval decisions
- How to connect an AI Agent to an LLM (OpenRouter) for response generation
Why it matters
Every customer-facing message deserves a human sanity check. This template gives you a lightweight approval flow that catches AI mistakes before they reach your customers, without slowing your team down.
This template is a learning companion to the Production AI Playbook, a series that explores strategies, shares best practices, and provides practical examples for building reliable AI systems in n8n.