This workflow uses AI to analyze customer sentiment from product feedback. If the sentiment is negative, AI will determine whether offering a coupon could improve the customer experience.
Upon completing the sentiment analysis, the workflow creates a personalized email templates. This solution streamlines the process of engaging with customers post-purchase, particularly when addressing dissatisfaction, and ensures that outreach is both personalized and automated.
This workflow won the 1st place in our last AI contest.
Note that to use this template, you need to be on n8n version 1.19.4 or later.