Customer Support Channel and Ticketing System with Slack and Linear

This workflow offers an effective way to handle a chatbot's functionality, making use of multiple tools for information retrieval, conversation context storage, and message sending. It's a setup tailored for a Slack environment, aiming to offer an interactive, AI-driven chatbot experience. Note that to use this template, you need to be on n8n version 1.19.4 or later.

A robust n8n workflow designed to enhance Telegram bot functionality for user management and broadcasting. It facilitates automatic support ticket creation, efficient user data storage in Redis, and a sophisticated system for message forwarding and broadcasting. How It Works Telegram Bot Setup: Initiate the workflow with a Telegram bot configured for handling different chat types (private, supergroup, channel). User Data Management: Formats and updates user data, storing it in a Redis database for efficient retrieval and management. Support Ticket Creation: Automatically generates chat tickets for user messages and saves the corresponding topic IDs in Redis. Message Forwarding: Forwards new messages to the appropriate chat thread, or creates a new thread if none exists. Support Forum Management: Handles messages within a support forum, differentiating between various chat types and user statuses. Broadcasting System: Implements a broadcasting mechanism that sends channel posts to all previous bot users, with a system to filter out blocked users. Blocked User Management: Identifies and manages blocked users, preventing them from receiving broadcasted messages. Versatile Channel Handling: Ensures that messages from verified channels are properly managed and broadcasted to relevant users. Set Up Steps Estimated Time**: Around 30 minutes. Requirements**: A Telegram bot, a Redis database, and Telegram group/channel IDs are necessary. Configuration**: Input the Telegram bot token and relevant group/channel IDs. Configure message handling and user data processing according to your needs. Detailed Instructions**: Sticky notes within the workflow provide extensive setup information and guidance. Live Demo Workflow Bot: Telegram Bot Link (Click here) Support Group: Telegram Group Link (Click here) Broadcasting Channel: Telegram Channel Link (Click here) Keywords: n8n workflow, Telegram bot, chat ticket system, Redis database, message broadcasting, user data management, support forum automation

This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot. After submitting a Google Form, the user receives a notification via WhatsApp. These notifications are sent via a template message. In case user sends a message to the bot, the text and user data is stored in Google Sheets. To reply back to the user, fill in the ReplyText column and change the Status to 'Ready'. In a few seconds n8n will fetch the unsent replies and deliver them one by one via WhatsApp Business node. Customize this workflow to fit your specific needs, connect different online services and enhance your customer communication! 🎉 Setup Instructions To get this workflow up and running, you'll need to: 👇 Create a WhatsApp template message on the Meta Business portal. Obtain an Access Token and WhatsApp Business Account ID from the Meta Developers Portal. This is needed for the WhatsApp Business Node to send messages. Set up a WhatsApp Trigger node with App ID and App Secret from the Meta Developers Portal. Right after that copy the WhatsApp Trigger URL and add it as a Callback URL in the Meta Developers Portal. This trigger is needed to receive incoming messages and their status updates. Connect your Google Sheets account for data storage and management. Check out the documentation page. ⚠️ Important Notes WhatsApp allows automatic custom text messages only within 24 hours of the last user message. Outside with time frame only approved template messages can be sent. The workflow uses a Google Sheet to manage form submissions, incoming messages and prepare responses. You can replace these nodes and connect the WhatsApp bot with other systems.

This workflow employs OpenAI's language models and SerpAPI to create a responsive, intelligent conversational agent. It comes equipped with manual chat triggers and memory buffer capabilities to ensure seamless interactions. To use this template, you need to be on n8n version 1.50.0 or later.

This workflow integrates both web scraping and NLP functionalities. It uses HTML parsing to extract links, HTTP requests to fetch essay content, and AI-based summarization using GPT-4o. It's an excellent example of an end-to-end automated task that is not only efficient but also provides real value by summarizing valuable content. Note that to use this template, you need to be on n8n version 1.50.0 or later.

⚙️🛠️🚀🤖🦾 This template is a PoC of a ReAct AI Agent capable of fetching random pages (not only Wikipedia or Google search results). On the top part there's a manual chat node connected to a LangChain ReAct Agent. The agent has access to a workflow tool for getting page content. The page content extraction starts with converting query parameters into a JSON object. There are 3 pre-defined parameters: url** – an address of the page to fetch method** = full / simplified maxlimit** - maximum length for the final page. For longer pages an error message is returned back to the agent Page content fetching is a multistep process: An HTTP Request mode tries to get the page content. If the page content was successfuly retrieved, a series of post-processing begin: Extract HTML BODY; content Remove all unnecessary tags to recude the page size Further eliminate external URLs and IMG scr values (based on the method query parameter) Remaining HTML is converted to Markdown, thus recuding the page lengh even more while preserving the basic page structure The remaining content is sent back to an Agent if it's not too long (maxlimit = 70000 by default, see CONFIG node). NB: You can isolate the HTTP Request part into a separate workflow. Check the Workflow Tool description, it guides the agent to provide a query string with several parameters instead of a JSON object. Please reach out to Eduard is you need further assistance with you n8n workflows and automations! Note that to use this template, you need to be on n8n version 1.19.4 or later.