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Create ticket on specific customer messages in Telegram

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Created by: tanaypant || tanay1337

tanaypant

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Last update a year ago

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This is a workflow where a support channel on Telegram is being used to gather customer feedback. Depending on certain keywords in the customer's message, this workflow creates a ticket with a tag in your Freshdesk instance. The customer is then sent a message on Telegram and an item is created on Monday.com for tracking.