⚙️ How It Works
This workflow is a comprehensive, AI-powered system that transforms customer feedback into strategic business intelligence.
It operates in a multi-stage process to ensure every review or mention is handled proactively and intelligently.
🔊 Multi-Channel Listening
- Triggers monitor platforms like Shopify, Twitter, and more for new reviews or mentions.
🧠 AI-Powered Analysis
- When feedback is detected, it's sent to an OpenAI node.
The AI performs:
- Sentiment analysis: Positive, Negative, or Neutral
- Scoring & categorization (e.g., Shipping, Product Quality)
- Urgency assessment to prioritize response
🔀 Smart Conditional Logic
- An
If
node evaluates sentiment and urgency
- The workflow branches into customized response paths
🚨 Automated Escalation
- Negative or high-urgency feedback triggers:
- Slack alerts to the appropriate team channel
- Trello or Asana tasks for rapid issue resolution
📊 Centralized Logging
- All feedback + AI analysis is logged in Google Sheets
- Enables long-term trend analysis and strategic decision-making
💬 Proactive Engagement
- Positive reviews trigger a "Thank You" email
- Strengthens customer loyalty and boosts brand trust
🛠️ How to Set Up
1️⃣ Import the Workflow
- Copy and paste the workflow JSON into your n8n instance
2️⃣ Configure Credentials
Set up access for:
- OpenAI: Add your API Key
- Shopify: Add your store's API credentials
- Slack: Add Bot Token & Channel ID
- Trello: Add API Key, Token, Board ID & List ID
- Google Sheets: Add OAuth2 credentials
3️⃣ Customize Triggers
- Start with the Shopify Trigger node
- Add additional sources (e.g., Twitter, Webhook) and connect to the AI Analysis Node
4️⃣ Adjust AI Prompt
- In Node 2 (AI Analysis), update the prompt for:
- Custom business categories
- Specific analysis instructions
5️⃣ Update Conditional Logic
- In Node 4 (If Is Negative):
- Add conditions like
urgency == "High"
for critical issues
6️⃣ Replace Placeholders
Replace all placeholder values:
YOUR_SLACK_CHANNEL_ID
YOUR_TRELLO_BOARD_ID
YOUR_SPREADSHEET_ID
...with your actual credentials
7️⃣ Save & Activate
- ✅ Save your workflow
- 🔁 Click the Inactive toggle in the top-right corner to activate