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Track Shipments with DHL/Delhivery APIs & Send Google Sheets Updates to Customers via WhatsApp/Email

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Created by: Oneclick AI Squad || oneclick-ai

Oneclick AI Squad

Last update

Last update 3 months ago

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This workflow automatically tracks shipments across multiple courier services, updates Google Sheets, and notifies customers via WhatsApp/Email when status changes.

Good to know

  • Runs daily at 9 AM and only sends notifications when shipment status actually changes
  • API costs may apply for courier tracking (Delhivery, DHL) and WhatsApp notifications
  • Requires Google Sheet with proper column structure and valid API credentials
  • Currently supports Delhivery and DHL APIs but easily expandable

How it works

  • Daily Trigger: Cron node runs workflow every day at 9 AM
  • Get Shipments List: Fetches all shipment data from Google Sheet
  • Filter Active Shipments: Excludes delivered orders and empty tracking numbers
  • Route by Courier: Directs shipments to appropriate API (Delhivery or DHL)
  • Track via APIs: Makes real-time tracking calls to courier services
  • Parse Tracking Data: Normalizes different API responses and detects status changes
  • Check Status Change: Only processes shipments with actual status updates
  • Update & Notify: Simultaneously updates Google Sheet, sends WhatsApp message, and email notification
  • Execution Summary: Logs workflow performance metrics

How to use

  • Import the JSON workflow into n8n
  • Create Google Sheet with columns: tracking_number, order_id, customer_email, customer_phone, courier, status, location, last_updated, estimated_delivery
  • Configure credentials: Google Sheets OAuth2, Delhivery API, DHL API, WhatsApp API, SMTP
  • Replace YOUR_GOOGLE_SHEET_ID with actual sheet ID
  • Test workflow manually before enabling daily schedule

Requirements

  • Google Sheets API access
  • Courier API keys (Delhivery, DHL)
  • WhatsApp Business API credentials
  • SMTP email service
  • n8n instance (self-hosted or cloud)

Customizing this workflow

  • Add courier services: Create new HTTP Request node and update routing logic
  • Change frequency: Modify cron expression (hourly: 0 * * * *, twice daily: 0 9,17 * * *)
  • Customize notifications: Edit WhatsApp/Email templates in respective nodes
  • Add CRM integration: Insert CRM update node after status change detection