Automate customer conversations with an AI-powered virtual receptionist. This workflow can chat naturally with clients, answer general business questions (like services, location, and hours), check availability in Google Calendar, book appointments, and save customer details in Google Sheets. Fully customizable for any business type — salons, clinics, agencies, consultants, and more.
Welcome the customer when the customer says hi
Answer general questions
Understand their need
Check availability
Gather customer details
Confirm booking
Save records
⏱ Setup usually takes 15–20 minutes if accounts are ready.
business_id | business_name | business_type | location | phone | services | calendar_id | timezone | currency | working_hours | ai_name | ai_personality | ai_role | emergency_available | booking_advance_days | cancellation_hours | |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
001 | Luxe Hair Studio | Hair & Beauty Salon | 123 Main Street, New York, NY 10001 | 1 (XXX) XXX-XXXX | [email protected] | “Haircut & Styling (60 minutes, $3500…)<br>Hair Coloring (120 minutes, $8000…)<br>…” | calendar-id-here | GMT -3 | USD | Mon–Sat: 9:00 AM – 7:00 PM, Sun: Closed | bella | Friendly, Stylish, Professional | Manages bookings, answers FAQs, recommends services, gives beauty tips, sends reminders, etc. | no | 10 | 24 |
✅ Purpose: Supplies context (services, pricing, hours, AI personality, booking policies).
💡 The AI uses this sheet to answer general business questions (e.g., “Where are you located?”, “Do you do hair colouring?”, “What are your working hours?”).
patient_number | patient_name | event_id | summary | services |
---|---|---|---|---|
001 | Sarah Lee | evt-10293 | Appointment with Sarah Lee – Haircut & Styling | Haircut & Styling |
002 | John Smith | evt-10294 | Appointment with John Smith – Highlights | Highlights |
✅ Purpose: Logs confirmed bookings with service details and links back to Google Calendar.