AI-Powered Salon Appointment Booking System with WhatsApp and Google Sheets

✅ What problem does this workflow solve?

Salon staff often spend hours juggling appointment calls, managing bookings manually, and keeping track of customer preferences. This workflow automates your entire salon appointment system via WhatsApp, delivering a personalized and human-like booking experience using AI, memory, and Google Sheets.

💡 Main Use Cases

• 💁‍♀️ Offer personalized stylist recommendations by remembering customer preferences and past visits.
• 📅 Provide real-time availability and salon opening hour information.
• 📝 Book and update appointments directly from customer chat.
• 🔁 Simplify appointment changes by recalling previous booking details.
• 🧠 Enable context-aware, memory-driven conversations across multiple interactions.

🧠 How It Works – Step-by-Step

1. 📲 Chat Message Trigger

The workflow is triggered whenever a customer sends a message to your WhatsApp salon assistant.

2. 🧠 Memory Buffer for Context Management

The assistant uses a Memory Buffer to:

• Recognize returning customers
• Avoid repeating questions
• Maintain conversation flow across multiple sessions

This enables a seamless and intelligent dialogue with each customer.

3. 💇 Stylist & Service Lookup

When the customer asks for stylist suggestions, available time slots, or services:

• Extracts request details using AI
• Queries a Google Sheet containing:
  • Stylist availability
  • Service types
  • Salon opening hours
• Returns personalized recommendations based on preferences and availability

4. ✅ Appointment Booking

• Collects all necessary info:
  • Date, time, selected service, stylist, contact info
• Stores the appointment in Google Sheets
• Sends a confirmation message to the customer in WhatsApp

5. 🔄 Modify or Cancel Bookings

• Customers can update or cancel appointments
• Bot matches records by phone number
• Modifies or deletes the appointment in the sheet accordingly

🧩 Integrations Used

• WhatsApp Integration (via Twilio, Meta API, or other connector)
• OpenAI/GPT Model for natural conversation flow and extraction
• Google Sheets as a simple and effective appointment database
• Memory Buffer for ongoing context across chats

👤 Who can use this?

Perfect for:

• 💇‍♀️ Salons and barbershops
• 💅 Spas and beauty centers
• 🧖‍♀️ Wellness studios
• 🛠 Developers building vertical AI assistants for SMBs

If you're looking to modernize your booking process and impress customers with an AI-powered, memory-enabled WhatsApp bot—this workflow delivers.

🚀 Benefits

• ⏰ Save time for your staff
• 🧠 Offer truly personalized experiences
• 📲 Book appointments 24/7 via WhatsApp
• 📋 Keep all records organized in Google Sheets
• 🧘 Reduce human error and double bookings

📦 Ready to Launch?

Just configure:

• ✅ Your WhatsApp number + webhook integration
• ✅ Google Sheet with stylist and service data
• ✅ OpenAI key for AI-powered conversation
• ✅ Memory Buffer to enable smart replies

And your salon will be ready to offer automated, intelligent booking—right from a simple WhatsApp chat.