Stay on top of your support pipeline with this Ticket Status Digest automation for Zendesk. Built in n8n, this workflow automatically fetches tickets from Zendesk, filters only open ones, enriches them with requester details, and saves them into Google Sheets. 📊
Instead of manually checking Zendesk, you get a real-time digest of pending tickets with full customer details—perfect for support leads who need a quick snapshot of unresolved cases.
Whether you’re tracking team workload, prioritizing open issues, or preparing daily status reports, this automation ensures your support data is always structured, centralized, and up to date. 🚀
🔔 Trigger – Manual Start (or Schedule)
🧑💼 Support leads monitoring unresolved tickets
📈 Managers building daily ticket status dashboards
🤝 Teams that need centralized visibility of customer issues
⏱️ Anyone tired of manual Zendesk data exports
✅ Automated ticket sync to Google Sheets
✅ Real-time visibility of open issues
✅ Centralized view with enriched requester details
✅ Reduces manual tracking and reporting
✅ Scalable for daily, weekly, or custom digest runs