How It Works
This template is an n8n workflow that integrates with Jira to provide automated replies.
When a ticket is assigned to a user, the workflow analyzes the ticket content, retrieves relevant knowledge from a vector database, and generates a response.
By continuously enriching the knowledge base, the system improves response quality in Jira.
Prerequisites
- A Jira account with API access
- A Pinecone account and credentials (API key and environment settings)
- An AI provider credential (e.g., OpenAI API key)
Setup Instructions
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Jira Credentials
- Create Jira credentials in n8n (API token and email).
- In the Jira node, select the registered Jira account ID.
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Vector Database Setup (Pinecone)
- Register your Pinecone credentials (API key and environment variables) in n8n.
- Ensure that your knowledge base is indexed in Pinecone.
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AI Assistant Node
- Configure the OpenAI (or other LLM) node with your API key.
- Provide a system prompt that explains how to respond to Jira tickets using retrieved knowledge.
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Workflow Execution
- The workflow runs only via the Scheduled Trigger node at defined intervals.
- When Jira tickets are assigned, their summary, description, and latest comments are retrieved.
- These details are passed to the AI assistant, which queries Pinecone and generates a response.
- The generated response is then posted as a Jira comment.
Step by Step
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Scheduled Trigger
The workflow is executed at regular intervals using the Scheduled Trigger node.
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Jira Trigger (Issue Assigned)
Retrieves the summary, description, and latest comments of assigned tickets.
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AI Assistant
Sends ticket details to the AI assistant, which searches and summarizes relevant knowledge from Pinecone.
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Response Generation / Ticket Update
The AI generates a response and automatically posts it as a Jira comment.
(Optionally, the workflow can update the ticket status or mention the assignee.)
Notes
- Keep your Pinecone knowledge base updated to improve accuracy.
- You can customize the AI assistant’s behavior by adjusting the system prompt.
- Configure the Scheduled Trigger frequency carefully to avoid API rate limits.
Further Reference
For a detailed walkthrough (in Japanese), see this article:
👉 Automating Jira responses with n8n, AI, and Pinecone (Qiita)