Who’s it for

Teams that collect product feedback with Jotform and want automated triage: instant alerts for urgent issues, knowledge-based replies to questions, and a clean backlog for suggestions.

How it works / What it does

New Jotform submissions are classified by Feedback Type (comments, questions, suggestions) and analyzed for sentiment. Angry or negative messages trigger a Telegram alert to your support channel. Questions are answered automatically using an agent that consults your internal Google Sheet “Q&A” database, then replies via Gmail with a styled HTML email. Suggestions are summarized, sent to a team chat, and appended to a Google Sheets backlog with name, email, summary, and date. All comments are logged to a structured sheet for reporting.

How to set up

• Connect your Jotform form and map fields (Name, E-mail, feedback text).

• Add credentials for Google Sheets, Gmail, Telegram, and LLM.

• Point the agent to your “Q&A” sheet/tab.

• Test each branch (comments, questions, suggestions) with sample entries.

Requirements

• Jotform account and live form

• n8n (self-hosted recommended if using community/LLM nodes)

• Google Sheets, Gmail, Telegram bot, and LLM API keys

How to customize the workflow

• Adjust sentiment thresholds or add new categories in the Switch node.

• Edit the Gmail HTML template and subject line.

• Change backlog columns or target sheets/tabs.

• Add rate-limits, SLA timers, or different alert channels.

• Best practice: rename all nodes, add a yellow Sticky Note with this description and per-step notes, and group user-config variables in a Set node. Remove any hard-coded IDs before sharing

Knowledge base table

Suggestions database

Sentiment database