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Fluent Support
Microsoft Entra ID (Azure Active Directory)
integrationFluent Support node
HTTP Request
integrationMicrosoft Entra ID (Azure Active Directory) node
HTTP Request

Fluent Support and Microsoft Entra ID (Azure Active Directory) integration

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How to connect Fluent Support and Microsoft Entra ID (Azure Active Directory)

  • Step 1: Create a new workflow
  • Step 2: Add and configure nodes
  • Step 3: Connect
  • Step 4: Customize and extend your integration
  • Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Fluent Support and Microsoft Entra ID (Azure Active Directory) integration: Create a new workflow and add the first step

Step 2: Add and configure Microsoft Entra ID (Azure Active Directory) and Fluent Support nodes using the HTTP Request nodes

You can find the Microsoft Entra ID (Azure Active Directory) node in the nodes panel and drag it onto your workflow canvas. It will be added as the HTTP Request node with a pre-configured credential type. To add the Fluent Support app to the workflow, select the HTTP Request node and use a generic authentication method. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) and Fluent Support. Configure Microsoft Entra ID (Azure Active Directory) and Fluent Support nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Microsoft Entra ID (Azure Active Directory) and Fluent Support integration: Add and configure Microsoft Entra ID (Azure Active Directory) and Fluent Support nodes using the HTTP Request node

Step 3: Connect Microsoft Entra ID (Azure Active Directory) and Fluent Support

A connection establishes a link between Microsoft Entra ID (Azure Active Directory) and Fluent Support (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Microsoft Entra ID (Azure Active Directory) and Fluent Support integration: Connect Microsoft Entra ID (Azure Active Directory) and Fluent Support

Step 4: Customize and extend your Microsoft Entra ID (Azure Active Directory) and Fluent Support integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Microsoft Entra ID (Azure Active Directory) and Fluent Support with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Microsoft Entra ID (Azure Active Directory) and Fluent Support integration: Customize and extend your Microsoft Entra ID (Azure Active Directory) and Fluent Support integration

Step 5: Test and activate your Microsoft Entra ID (Azure Active Directory) and Fluent Support workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Microsoft Entra ID (Azure Active Directory) and Fluent Support or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Microsoft Entra ID (Azure Active Directory) and Fluent Support integration: Test and activate your Microsoft Entra ID (Azure Active Directory) and Fluent Support workflow

Build your own Fluent Support and Microsoft Entra ID (Azure Active Directory) integration

Create custom Fluent Support and Microsoft Entra ID (Azure Active Directory) workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Supported API Endpoints for Fluent Support

To set up Fluent Support integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to Fluent Support to query the data you need using the API endpoint URLs you provide.

  • Tickets
  • Customers
  • Reports
  • Saved_replies
  • My-reports
  • Saved-replies
  • Activity-logger
  • Mailboxes
List tickets
Retrieves all tickets available in the system.
GET
/wp-json/fluent-support/v2/tickets
Get ticket
Fetches a specific ticket by its ID.
GET
/wp-json/fluent-support/v2/tickets/{id}
Create ticket
Creates a new ticket by the customer.
POST
/wp-json/fluent-support/v2/tickets/customer
Reply to ticket
Submits a reply to an existing ticket as an agent.
POST
/wp-json/fluent-support/v2/tickets/{id}/reply
Update reply
Updates a reply to a specific ticket.
PUT
/wp-json/fluent-support/v2/tickets/{id}/reply/{reply_id}
Get ticket
Retrieve a specific ticket by Ticket ID.
GET
/wp-json/fluent-support/v2/ticket/<ID>
Create ticket
Create a new Ticket using agent.
POST
/wp-json/fluent-crm/v2/tickets
Create ticket
This endpoint creates a new ticket.
POST
/wp-json/fluent-support/v2/customer-portal/tickets
Reply to ticket
This endpoint adds a reply to a ticket.
POST
/wp-json/fluent-support/v2/tickets/<ticket_id>/responses
Update reply
This endpoint updates a specific reply for a ticket.
PUT
/wp-json/fluent-support/v2/tickets/<ticket_id>/responses/<response_id>
Delete ticket(s)
This endpoint deletes one or more tickets.
POST
/wp-json/fluent-support/v2/tickets/bulk-actions
Add tag to ticket
This endpoint adds a tag to a specific ticket.
POST
/wp-json/fluent-support/v2/tickets/<ticket_id>/tags?tag_id=<tag_id>
Remove tag from ticket
This endpoint removes a tag from a specific ticket.
DELETE
/wp-json/fluent-support/v2/tickets/<ticket_id>/tags/<tag_id>
Update ticket properties
This endpoint updates properties associated with the ticket.
PUT
/wp-json/fluent-support/v2/tickets/<ticket_id>/property

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!

View workflow
Or explore 800+ other templates here
List customers
Retrieves a list of all customers.
GET
/wp-json/fluent-support/v2/customers
Get customer
Fetches details of a specific customer by ID.
GET
/wp-json/fluent-support/v2/customers/{id}
List customers
This endpoint gets all customers.
GET
/wp-json/fluent-support/v2/customers?per_page=10&page=1&search=&status=all
Get specific customer
This endpoint retrieves a specific customer.
GET
/wp-json/fluent-support/v2/customers/83?with[]=widgets&with[]=tickets&with[]=fluentcrm_profile
Get customer
This endpoint retrieves a specific customer by customer ID.
GET
/wp-json/fluent-support/v2/customers/<customer_id>

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!

View workflow
Or explore 800+ other templates here
Get overall reports
Retrieves overall reports based on tickets.
GET
/wp-json/fluent-support/v2/reports/overall
Get overall reports
This endpoint returns overall reports.
GET
/wp-json/fluent-support/v2/reports
Get ticket stats
This endpoint returns ticket growth statistics.
GET
/wp-json/fluent-support/v2/reports/tickets-growth
Get Ticket Resolve Stats
This endpoint will return closed tickets.
GET
/wp-json/fluent-support/v2/reports/tickets-resolve-growth
Get Ticket Response Growth
This endpoint will return the stats of total replies by agents.
GET
/wp-json/fluent-support/v2/reports/response-growth
Get Agents Summary
This endpoint will returns total summary of agents.
GET
/wp-json/fluent-support/v2/reports/agents-summary

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!

View workflow
Or explore 800+ other templates here
List saved replies
Retrieves all saved replies.
GET
/wp-json/fluent-support/v2/saved-replies

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!

View workflow
Or explore 800+ other templates here
Get user overall stats
This endpoint will return user's personal overall stats
GET
/wp-json/fluent-support/v2/my-reports
Get ticket resolve stats
This endpoint returns total ticket closed by user.
GET
/wp-json/fluent-support/v2/my-reports/tickets-resolve-growth
Get ticket response growth
This endpoint returns total replies done by user.
GET
/wp-json/fluent-support/v2/my-reports/response-growth
Get user summary
This endpoint returns total summary of the current agent.
GET
/wp-json/fluent-support/v2/my-reports/my-summary

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!

View workflow
Or explore 800+ other templates here
Get specific saved reply
This endpoint returns a specific saved reply.
GET
/wp-json/fluent-support/v2/saved-replies/<reply_id>

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!

View workflow
Or explore 800+ other templates here
List activities
This endpoint returns all activities.
GET
/wp-json/fluent-support/v2/activity-logger
Get activity settings
This endpoint returns activity settings.
GET
/wp-json/fluent-support/v2/activity-logger/settings

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!

View workflow
Or explore 800+ other templates here
List mailboxes
This endpoint returns all mailboxes.
GET
/wp-json/fluent-support/v2/mailboxes
Get mailbox
This endpoint returns a specific mailbox.
GET
/wp-json/fluent-support/v2/mailboxes/<mailbox_id>
Get mailbox email configs
This endpoint returns mailbox email configs in JSON structure.
GET
/wp-json/fluent-support/v2/mailboxes/<mailbox_id>/email_configs

These API endpoints were generated using n8n

n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!

View workflow
Or explore 800+ other templates here

Supported API Endpoints for Microsoft Entra ID (Azure Active Directory)

  • Users
  • Groups
  • Applications
  • Groups Members
List Users
Retrieve a list of user objects.
GET
/users
Create User
Create a new user.
POST
/users
Get User
Retrieve the properties and relationships of user object.
GET
/users/{userId}
Update User
Update the properties of a user object.
PATCH
/users/{userId}
Delete User
Delete a user.
DELETE
/users/{userId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

List Groups
Retrieve a list of group objects.
GET
/groups
Create Group
Create a new group.
POST
/groups
Get Group
Retrieve the properties and relationships of a group object.
GET
/groups/{groupId}
Update Group
Update the properties of a group object.
PATCH
/groups/{groupId}
Delete Group
Delete a group.
DELETE
/groups/{groupId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

List Applications
Retrieve a list of application objects.
GET
/applications
Create Application
Create a new application.
POST
/applications
Get Application
Retrieve the properties and relationships of an application object.
GET
/applications/{applicationId}
Update Application
Update the properties of an application object.
PATCH
/applications/{applicationId}
Delete Application
Delete an application.
DELETE
/applications/{applicationId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

List Group Members
Retrieve a list of the members of a group.
GET
/groups/{groupId}/members
Add Group Member
Add a member to a group.
POST
/groups/{groupId}/members/$ref
Get Group Member
Retrieve a member of a group.
GET
/groups/{groupId}/members/{memberId}
Remove Group Member
Remove a member from a group.
DELETE
/groups/{groupId}/members/{memberId}/$ref
Update Group Member
Update the properties of a group member.
PATCH
/groups/{groupId}/members/{memberId}

To set up Microsoft Entra ID (Azure Active Directory) integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Microsoft Entra ID (Azure Active Directory) to query the data you need using the URLs you provide.

See the example here

Take a look at the Microsoft Entra ID (Azure Active Directory) official documentation to get a full list of all API endpoints

Fluent Support and Microsoft Entra ID (Azure Active Directory) integration details

integrationFluent Support node
HTTP Request
Fluent Support

Fluent Support is an adaptable and feature-packed plugin for WordPress, serving as a comprehensive solution for help desk and customer support needs. With it, you can seamlessly deliver exceptional customer assistance and efficiently handle inquiries, all directly from your WordPress dashboard.

integrationMicrosoft Entra ID (Azure Active Directory) node
HTTP Request
Microsoft Entra ID (Azure Active Directory)

Azure Active Directory (Azure AD) is Microsoft's cloud-based identity and access management service. It provides secure authentication and authorization for users, enabling them to access applications, resources, and services in the Azure cloud and other integrated applications.

Use case

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FAQs

  • Can Fluent Support connect with Microsoft Entra ID (Azure Active Directory)?

  • Can I use Fluent Support’s API with n8n?

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