Fluent Support and Monica CRM integration
How to connect Fluent Support and Monica CRM
Create a new workflow and add the first step
In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.
Build your own Fluent Support and Monica CRM integration
Create custom Fluent Support and Monica CRM workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.
Supported API Endpoints for Fluent Support
List tickets
Retrieves all tickets available in the system.
Get ticket
Fetches a specific ticket by its ID.
Create ticket
Creates a new ticket by the customer.
Reply to ticket
Submits a reply to an existing ticket as an agent.
Update reply
Updates a reply to a specific ticket.
Get ticket
Retrieve a specific ticket by Ticket ID.
Create ticket
Create a new Ticket using agent.
Create ticket
This endpoint creates a new ticket.
Reply to ticket
This endpoint adds a reply to a ticket.
Update reply
This endpoint updates a specific reply for a ticket.
Delete ticket(s)
This endpoint deletes one or more tickets.
Add tag to ticket
This endpoint adds a tag to a specific ticket.
Remove tag from ticket
This endpoint removes a tag from a specific ticket.
Update ticket properties
This endpoint updates properties associated with the ticket.
List customers
Retrieves a list of all customers.
Get customer
Fetches details of a specific customer by ID.
List customers
This endpoint gets all customers.
Get specific customer
This endpoint retrieves a specific customer.
Get customer
This endpoint retrieves a specific customer by customer ID.
Get overall reports
Retrieves overall reports based on tickets.
Get overall reports
This endpoint returns overall reports.
Get ticket stats
This endpoint returns ticket growth statistics.
Get Ticket Resolve Stats
This endpoint will return closed tickets.
Get Ticket Response Growth
This endpoint will return the stats of total replies by agents.
Get Agents Summary
This endpoint will returns total summary of agents.
List saved replies
Retrieves all saved replies.
Get user overall stats
This endpoint will return user's personal overall stats
Get ticket resolve stats
This endpoint returns total ticket closed by user.
Get ticket response growth
This endpoint returns total replies done by user.
Get user summary
This endpoint returns total summary of the current agent.
Get specific saved reply
This endpoint returns a specific saved reply.
List activities
This endpoint returns all activities.
Get activity settings
This endpoint returns activity settings.
List mailboxes
This endpoint returns all mailboxes.
Get mailbox
This endpoint returns a specific mailbox.
Get mailbox email configs
This endpoint returns mailbox email configs in JSON structure.
To set up Fluent Support integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to Fluent Support to query the data you need using the API endpoint URLs you provide.
See the example hereThese API endpoints were generated using n8n
n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!
Monica CRM supported actions
Create
Create an activity
Delete
Delete an activity
Get
Retrieve an activity
Get Many
Retrieve many activities
Update
Update an activity
Create
Create a call
Delete
Delete a call
Get
Retrieve a call
Get Many
Retrieve many calls
Update
Update a call
Create
Create a contact
Delete
Delete a contact
Get
Retrieve a contact
Get Many
Retrieve many contacts
Update
Update a contact
Create
Create a contact field
Delete
Delete a contact field
Get
Retrieve a contact field
Update
Update a contact field
Add
Remove
Create
Create a conversation
Delete
Delete a conversation
Get
Retrieve a conversation
Update
Update a conversation
Add
Add a message to a conversation
Update
Update a message in a conversation
Create
Create a journal entry
Delete
Delete a journal entry
Get
Retrieve a journal entry
Get Many
Retrieve many journal entries
Update
Update a journal entry
Create
Create a note
Delete
Delete a note
Get
Retrieve a note
Get Many
Retrieve many notes
Update
Update a note
Create
Create a reminder
Delete
Delete a reminder
Get
Retrieve a reminder
Get Many
Retrieve many reminders
Update
Update a reminder
Create
Create a tag
Delete
Delete a tag
Get
Retrieve a tag
Get Many
Retrieve many tags
Update
Update a tag
Create
Create a task
Delete
Delete a task
Get
Retrieve a task
Get Many
Retrieve many tasks
Update
Update a task
Fluent Support and Monica CRM integration details
Other integrations with Monica CRM
FAQ
Can Fluent Support connect with Monica CRM?
Can I use Fluent Support’s API with n8n?
Can I use Monica CRM’s API with n8n?
Is n8n secure for integrating Fluent Support and Monica CRM?
How to get started with Fluent Support and Monica CRM integration in n8n.io?
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